Staley Credit Union N Woodford St, Decatur

I dislike that they hold the ENTIRE amount of a check that is large for 10 business days. SOME of it should be available within a day or two you would think. No wonder people of the world one day will not have banks and will be using decentralized funds like crypto. Not only that I opted OUT of overdraft protection and their enhanced overdraft protection program and they let a check bounce that was $100 took the $100 draft out of the share account, charged the $27 NSF fee, returned the check, told me the check could then be re-submitted and cause more fees even though the 100 share account charge was debited and all while they hold thousands of dollars of a deposit for 10 full days not releasing a single red cent I have a very large amout being held unnecessarily. They also unnecessarily hold other deposits. I switch to SoFi and I've already earned $10 in rewards and I'm earning 1.25% interest and getting a $300 bonus for setting up direct deposits in the 1st 30 days. I'm new to the area and it seems as if credit unions are mostly what is here, I obviously chose the wrong one. I've banked with other banks and never had as many issues. Their app constantly crashes. The only thing positive to say is that the customer service is nice. There is no benefit in my opinion of a credit union vs big bank. At least a big bank has modern conveniences and debit cards that are more sturdy.

Awesome customer service loan officers are the best to Deal with

I purchased a camper from member of Staley Credit Union. The loan to the credit union was paid off. Staley Credit Union would not release the title. It is no longer their title to hold. Ridiculous policy. Terrible customer service.

High tech products, great rates, outstanding service and everything is 100% local including the rewards credit card.

Thank 4 taking care of my money and. Bank account for over 10yrs

Very nice and hospitable, been with them for years

Been with them for years, always helpful service.