PNC Bank N Water St, Decatur

Love my bank. The team here knows me and my wife by sight, ask personal intriguing questions about us and the kids and dogs and interact with us, weather we are at the window or the counter like we are family. Even the loan officers inside are upfront and helpful and open to all my questions, when I have them. I have only had a couple small hiccups, that the staff has willingly and quickly taken care of. The only single drawback I have is the drive through lanes feel very tight, even in my Dodge Dakota 1/4 ton. I wont even try to go through with my golf cart trailer hooked up, because I can not guarantee that I would safely fit.

Thinking about closing my accounts. I like PNC , but on the weekends, the ATM is always out of cash. Also, i get a credit card offer in the mail from PNC, only to be denied. So why did i even get sent this? I have a credit score of almost 800 . Why did i get denied? I dont need your card anyways. The reward program is laughable.

Today, I went to get a certified check for one amount and make a deposit for another amount. I arrived at the drive through at 9 am. I explained to one teller what I wanted. Another teller came and wrote me a cashiers check for the amount I was trying to deposit and disregarded the type of check I asked for and the amount I asked the check to be made. Mistakes happen. They then made me wait 15 minutes to listen to what I had actually requested, and just told me there’s other customers. I asked for my money back so I could leave because I had to be at work at 930. They made me wait another 15 minutes to get my money back, didn’t make the deposit, didn’t get the certified check I needed, was late to work. Terrible service. Update: needed a wire transfer, took 30 mins just to get service.

Yeasterday I dealt with a gentleman which happens to be the app branch manger named Nick Baum. I stopped in to open an account to deposit extra cash into while I’m out of town from my home city where there are also plenty other PNC banks there as well. He began to question what I will be using the account for I told him so and he decided not to make a appointment to open account due to looking out for my best financial interest he was never assigned to me as my financial advisor of what so sort. So I was denied a bank account at this location and they never ran my application or anything. Horrible service must I say. Left me stranded with no hotel I should say just left me in a bad predicament above all he was not trying to help what so ever. Like I know I qualify for account but he made it to the point he never wanted me to bank with PNC at all never offered any other options or anything.

Called with a question that had to be investigated and they would call me back. Days later, Manager leaves lengthy voice mail about my question and for me to call him back, never answered my simple Yes or No question. I call back and bank never answers telephone. i call the branch downtown , immediately get a person on the phone and my question answered. No need for all this phone tag....

Waited I’m line for 30 minutes to make a simple deposit.

They have no benefit to customer. We will change our bank soon.

Always had quick, easy, friendly experiences here.

The tellers and management are ignorant.