Liberty Tax N Broad St, Philadelphia

Josephine is the best! Extremely pleasant to work with and was very helpful and explained in detail the entire process, a complicated process she made seem so easy! So glad she was working the day I came in. Highly recommend Liberty and Josephine!!!

My experience was amazing! Yetevia was very personable, timely, and very knowledgeable! Also, she was very humorous and great at keeping tensions low to non-existent, which is a great quality to have when working with individuals concerning money. I would definitely recommend this location and Yetevia specifically to any person in need of tax assistance!

The Lady Yetevia is the most accurate, professional and pleasant person ever, that provided with my income taxes services today. Such a great experience and a customer service. She is a winner.

I do not like to leave low-star reviews, but I have no other recourse. In April, I visited the Broad and Girard location of Liberty Tax and met with Ms. Yetevia Mangum for her to complete the 2021 tax return of my mother whom I legally represented. She was friendly and efficient, completing the return in three days. Naturally, I gave her the necessary banking information to charge her fee and process the federal tax owed. I recall seeing the fee (just short of $400) being charged from the account but got too caught up in personal matters to pay attention beyond that. In late May, I received a letter from the IRS stating that my mother’s taxes were underpaid, and that interest and penalties were added to the balance due. I emailed Ms. Mangum about the situation and asked her to contact me. A day later with no response, I called the office on two subsequent days and was sent directly to voicemail. I decided to take a closer look at the situation and came to realize that the payment due was never sent. As one might imagine, I was upset that the basic task of transferring funds was not done. But with no response from Ms. Mangum, I felt compelled to make payment myself and absorb the unanticipated charges. I have seen some positive reviews of this office, some of which referenced Ms. Mangum in a positive light. It is unfortunate that I did not receive the same benefit on behalf of my mother.

Yetevia is the best liberty tax manager and she also does taxes she is so professional, funny, kind, and helpful. I recommend her to everyone she works at broad and Girard. She came in on her day off just to help me that was awesome. And thanks a lot to Shelby is the owner he is awesome as well.

I am very pleased with the service that I received by the ladies in Board & Girard store I think those ladies are doing a very good job and they are the best at what they do they helped me with prior years and bought me current in my taxes I will recommend them to anyone looking to get their taxes done I thank you ladies so much Miss Josephine you were a big help keep up the good work.

My TaxPayer was very patient and helpful. Never thought I’d be respected for the mistakes I made but she was corrected things in a appropriate manner and gave uuseful advice for future filing.

Yetevia Mangum was very helpful and pleasent while filing my taxes for me. I'm grateful and will definitely send more clients her way.

I was treated with the most respect and patience and ms Yetevia gave me the best customer service I have received in a very long time

A great experience, the tax lady was very nice & very professional. I got my taxes done in no time, good doing business with Liberty tax.