Guidant Financial Bank Dr, Boise

We used Guidant Financial to handle the ROBS funding of our startup. Though communication was difficult at times, setting up the program was effective. Shortly after funding the business, my rep had resigned from the company and I was handed off to another rep. That individual than left and I was forwarded to two more people who over time also left the company. As a client of their record keeping program, I find it difficult to get the support I need. Communications are limited to the 800 number and a generic group email account. I rarely talk to the same person twice, and they will tell you they can't share their phone extensions or work emails. there is no consistency in response time, and no way to hold them accountable. High employee turnover and poor communication will force us to move to another plan administrator. Too slow and inconsistent to be taken seriously.

Beegees and the rest of the folks at Guidant Financial are my "GO TO" team to provide knowledgeable, professional assistance to my clients in need of financing advice specific to franchising. They have a very efficient process and provide continuous feedback to make my job easier and my clients happy.

My name is actually John McCue with DreamMaker Bath and Kitchen. Our experience with Guidant has be excellent. In my 30 years of experience with franchising, I've had the occasion to use a number of different financing sources for franchise candidates. Guidant has by far been the best experience for us as a franchisor and for our candidates. I always provide my candidates options and when asked my opinion, I recommend Guidant.

There was an issue which arose as a result from a business I was buying falling out of escrow. Nevertheless, I was thrilled with their Director of Client Services and how quickly and professionally he addressed the situation and created the appropriate options to move forward again. We are working through the options, moving forward together and am looking forward to continuing to work with Guidant.

The Guidant corporation is a boon to individuals looking to realize the dream of becoming business owners. They place a big emphasis on education out in the marketplace and have a solid process to help prospective business owners evaluate the best financial instruments to fund their business needs.

Where do I start… Simply amazing customer service, attention to detail, responsiveness, professionalism… Guidant Financial has been responsible for funding many of our 9Round franchisees. They are my GO TO source for all things related to funding a franchise venture. Simply put, I tell all of my candidates that “if Guidant cannot get you funded… no one can”!! BOOM Jeff Mathews SVP Franchise Development 9Round

Guidant did a great job helping me get my business started. The entire process was very easy to navigate and the attention to detail and customer service was outstanding. I highly recommend them.

Jordan Stefnik of Guidant Financial has been a most valuable resource with the success of Cascade Cycleboats national roll out. His courteous and rapid responses to our prospects has been amazing. He has become almost an extended member of our team in guiding our candidates on the best path for their financial needs. We rely on Jordan daily to access and coach our customers towards meeting their goals.

This has been one of the most disappointing experiences I’ve had in setting up my business. Much of the info has been incorrect, they’ve missed my filing dates. Worst of all they completely messed up the 401k program they are supposed to admin. My actual Safe Harbor plan doesn’t look anything like or resemble the documents that they provided for us to give our employees. Their relationship with Merrrill has also been a big disappointment. Merrill sets employees up on a self directed not managed 401k investment plan, disappointing. Lastly they just took a 20% increase for this very poor support and service. I advise anyone to think twice about partnering with Guidant. They don’t seem to value their existing customers.

This is the best group in franchise financing I have seen. My candidates and I always love working with the folks at Guidant. They will find a solution unique to each persons needs.