HomeLoanServ W Myrtle St, Boise

Explained the process of filing a homeowners insurance claim.

I have a loan balance of $98,000 and my home has an assessed value of $174,000 and this company still refuses to drop my PMI even though I have done multiple upgrades and improvements. They still require that the loan be 2 years of age or older. All they are doing is price gouging and ripping off their customers. They know this is not a high risk loan because there are two of us on the loan, both with excellent credit scores with one at 760 and the other at 850. Completely ridiculous.

My parents needed to know the balance left on the loan and had NO CLUE how to access it since they just write a check for the same amount each month. However, we called the phone number listed on google, and VICKIE or VICKY (unsure of the spelling) guided us on how to find it through the website step by step. Very patient, kind, and not condescending. I see a lot of bad reviews on here concerning bad costumer service so I hope everyone gets to work with Vickie!! (Or Vicky).

Kept me updated on addressing my issue

Cynthia was help full to me, at first I was not so sure about what is going on, but she explain to me and she went in her system and get me the help I needed, I feel as if she handle the situation as if it was her situation. I have called before and other agents told me their is nothing can be done, but Cynthia did something. Thanks much Cynthia good job.

Great Customer service! I appreciate that he was personable, knowledgeable and quickly resolved my questions.

You were able to assist me and my family with offering peace of mind. I’m currently on short term disability and cannot pay my bills due to Covid impacting both my wife and I. Thank you HomeLoan.

INCOMPETENT!!! I've had 3 different houses and the current one I've had for 2 years and all of a sudden the past 3 payments they have claimed were late. I have proof that the checks were all mailed in time. But now suddenly they claim they're not getting them and trying to solve this problem over the phone is a joke one person will say something different from the last. Today I literally called my bank to refinance my house just so I no longer have to deal with this horrendous joke of a company that obviously has no idea what they are doing.

Our home loan was sold to this company. Our payment ended with .09 cents. They rounded up, (Go figure) to the next dollar. This increased my loan payment over .91 cents. For the term of the loan or if I sell or refinance I end up paying an additional $360. Customer service is horrible, all they could explain is our payments were going to go up because our impound account will increase.

Customer service has always answered my questions and if they did not know they connected me with someone who did.