Idaho Housing and Finance Association W Myrtle St, Boise

Idaho Housing has been able to offer my clients absolutely awesome programs over the years!

My husband and I originally got our VA loan through this company in 2016. We refinanced last year with Loan Depot and its honestly been a disaster. Long story short we were told by 2 banks and the VA to give Idaho Housing a call for help. A gal named Holly answered and I was trying to explain the situation and she immediately cuts me off. Told me to just get to the point, what was my question and I was shocked at how short and rude she was. So I kindly ask if I could speak with someone else. She said she didnt even know what I wanted so couldnt transfer me. I felt so rushed so I quickly tried getting to the point and within a minute she just hangs up on me. This company is supposed to be of service to those who need help. Where is her compassion? Horrible customer service. Thankfully the front desk was nice.

Got a loan through a different company and within a month it was transferred to these guys. We were told we wouldn't have to pay until the end of the month, but then got our bill for the 1st of that month instead. We asked to have the due date changed, but were told multiple times that they cannot do that and no mortgage companies will. Well my last one did with no questions asked. We struggled for years with $60+ a month late fees until we could get a payment ahead. Customer service is rude and dont help at all. I would give 0 stars if I could.

Susan was very fast and informative. She worked very quickly at getting me help. I am really grateful. She responded the very next day to my inquires and got the job done within just a couple of day. Real professional.

Idaho Housing is very great to work with and their staff is excellent and responsive!

Amazing company focused on helping Idaho's buy a home.

I have had 2 loans from them throughout my life. They are AWFUL to deal with. Unless you like to sit on hold forever, be hung up on, deal with rude employees, get different answers from different employees or even better, get no response at all... then steer clear. Seriously, run away. And make sure your bank doesn't sell your mortgage to them, that's what happened to me, twice.

I rarely write reviews, and if I do they're typically only positive. I don't like speaking bad about anything, even ridiculous or awful companies. However IHFA has over the last six months gone above and beyond to prove incompetence. Each and every time I expect them to do something right, they surprise me. From launching a new website that didn't work and not providing any support to owing me a $1600 dollar escrow refund for the last 5 months it has been an absolute mess

We have had our home loan through them for 4 years now. No problems, we have made every payment as scheduled and easily removed PMI after the first two years since to our home's market value increased substantially.

Would've done -stars if Google would've allowed it. My wife and I have carried 2 mortgages with this "association" with near perfect pay history on both. Lost my job and was out looking for work with little to no luck. After finally getting a job, start day was delayed so I reached out to them regarding my payment and that it may be a little late and what are my options. The lady that answered was very rude and after being told that I had only 12 days after my due date before it would be reported to credit and we had never been late before, she hung up on me. I've worked customer seervice and phone support for almost 15 years and this is atrocious. Will be researching my options for business elsewhere.