Flagstar Bank 28th St, Grand Rapids

I've been a Flagstar customer and have watched them go downhill for the past 12+ years. Most recent negative experience was at this branch where a half hour before close, there were 0 tellers working (not terribly uncommon here) and two personal bankers handling both the drive thru and the lobby. One banker was involved in a long difficult situation with another customer, while the other seemed to dragging out a transaction with another with lots of small talk. I am fine for being friendly, but all I wanted was to withdraw some money from my checking, and I stood waiting from 4:21 pm to 4:45 pm before anyone assisted me. There was also a customer at the drive-thru who was clearly as frustrated as I was, as he wasn't even acknowledged by the staff. There was no reason the staff couldn't have interrupted what they were doing to find out what I (and the customer in the drive thru needed) and taken less than 5 minutes to handle our transactions before finishing up with the other customers. Anyway, I waited long enough and have gotten bad enough service over the past few years that I decided to go ahead and close both of my accounts, which the staff did without even asking why. Honestly, had I not had 30 minutes to stand and think about it, I probably would have left them open.

Inconvenient hours for anyone working 1st shift. No mobile deposit for long time members. No restroom for their clients. Friendly staff, though. Also, interest rate is not competitive.

If you're looking for a cookie cutter bank keep driving this is a grown up bank and one that is looking out for your future. No tellers and personal one on one banking almost like a credit union but a little like a bank live it everyone knows you like family

I have always found them very helpful and friendly. They handled some confusing issues well. When they didn't know the answer to a problem they consulted with knowledgeable people who did. I found that their professional approach worth a little bit of extra time.

Do not bank here. Flagstar is out of date and a waste of time & energy. This branch, specifically, has been very frustrating and slow to work with.

If I could rate them a 0 I would! Very unfriendly employees and out of date. I was so happy to leave!!

Don't waste your time here. The comerica across the parking lot is 20 times better and way more friendly.

My girlfriend got mugged at this bank atm