VanDyk Mortgage Corporation Camelot Ct, Grand Rapids

Where do I even begin. I guess I will start by saying I was referred to Vandyke by my realtor. For the first few weeks I didn't even know who my loan officer was. I found out her name was Beth Morris . Beth's assistant was the one keeping contact with me for the most part. Beth then reached out to me and said not to contact her assistant first and that I should be calling her. Which I was okay with, I wanted to be talking to the right person. For the most part I was in the dark for the process. I reached out to Beth to get updated on where my file was at. She was quick to text me back and say she would call me in a half hour. Well 3 hours passed and I texted her to see if she was still planning on calling me. Still got no response. I had to go out the way and email her assistant to try to get any information, And not even 5 minutes later Beth was reaching out to me. The next instance happened the following week. Beth tried calling me and left a VM. I texted her right away telling her I would be available in 30-60 minutes. I called her and left a VM and figured I'd get a call back from her but never did. Since there had been a huge lack of communication to start and I hadn't gotten anywhere over the course of a week I filed a formal complaint on Vandyk's website. Beth's manager called me later that day and agreed that she needs to work on calling people when she says and being more timely. He did say that she didn't call me that day because her phone broke. But to me that isn't much of an excuse. She could of emailed me letting me know that or had someone else in her office call me to let me know. My aunt who is a realtor decided to try and call to get information for me. Beth gave her the typical "I'll call you in 15 minutes." And my aunt didn't hear from her after that. Towards the end of the process (the day before closing) more issues came about and I emailed the manager Anthony Mosley a long detailed email regarding my concerns and where things have went wrong. He never emailed me back or even bothered to address any if my concerns. What it comes down to is we closed and he has my money so he doesn't care about how I feel now. I am a first time home buyer and I knew the process wouldn't be easy. But Vandyk Mortgage made it a lot harder than it had to be for me. So if you want to use a Mortgage company that will never call you back until you send out emails to other people then this is the Mortgage company for you. I referred my friend looking to buy a home to the realtor I used and even my realtor said he would never refer my friend to use Vandyk after what they did to me. He also said he has the same problem with Beth, that she never calls him when she says she will. This company does not seem to truly care about their customers. Now that they have my money they couldn't care less about me. I would never recommend going through Vandyk. There are plenty or mortgage companies out there. Make sure you don't make the same mistake as me. Do research on the company you use before you sign anything. Other loan offers at Vandyk may be much better. Just make sure you do your research and understand that when this company has your money in their pocket, you become their last priority.. **Edit after Vandykes response** That was my first complaint. We had consistent communication issues after the fact, I was told by Mariko, Anthony's assistant that I would be contacted to discuss the issue. I want nothing more out of this than to have someone contact me that way I can address my concerns that way no one else has to go through this. That complaint was early on in the process and it was addressed but never resolved as I was still not being contacted when I was told I would be. One or two times is fine. But it was consistent. You guys have my money so I can understand why no one has had the decency to contact me. Why would it matter if I have already paid? Right?

Bryan Newell and team were nothing short of amazing when we worked with them. If you need a lender that is very professional, great at communicating, and all around great look right here at VanDyke. They will make sure everything you need will be done.

Great job! Seemless process, Communication was over the top! I have done multiple Refi's by far the easiest and cleanest process I have experienced! Would recommend!

Their loan application process will be the easiest part of your move! Highly recommend.

I will never work with anyone else but VanDyk Mortgage. Such an amazing experience working with Shyanne and Angela! They are truly the best and make the most amazing team together.

I just closed on my house last week with Joe White in Lansing. We went from an accepted offer to clear to close on a VA loan in about 3 1/2 weeks. Having the peace of mind of a local lender who knows the area and the people was invaluable! I highly recommend contacting Joe!

Adam and his staff are amazing! We will definitely use him again for any of our mortgage needs!

Excellent service and a smooth loan experience from start to finish. Closed in under 30 days as promised. Required documents were easy to submit via online portal. Highly recommend using Nathan for loan services.

Terrah and her team were very supportive of my needs to get me from contract to closing. Everything was done in a timely manner and we were able to close in less than 40 days. If I could give more than 5 stars I would. Thank you again for everything.

Staff was very professional and knowledgeable. Friends have said that buying a house is a very difficult and stressful experience but ours was very smooth. I believe VanDyk Mortgage made all the difference .