Bank of America (with Drive-thru ATM) E Beltline Ave, Grand Rapids

Their management team, really needs to work on their parking, always taking two parking spots. Always. :(

My 1st time here... Polite teller with needed info & did NOT act like "I" was a bother to her day ...!!*

A friendly reminder Look for a different location There was 7 total people in their office sitting and absolutely doing nothing while one taller was so busy and nice Don’t try to save money by wasting people time I had to wait over 39 mints to just make a deposit Shame on the people that were okay looking at customers in lines and don’t get up and help

Understaffed…2627 Beltline, Woodland Mall… but when they got around to helping us open a new business account, very helpful. Difficult to get in and out, so I now use a different location.

I wouldn't even give them 1 star. This financial institution is the slowest I have ever seen and that was before COVID19 and it isn't any better now. I know they are doing the best they can but they usually only have 1 maybe 2 people if your lucky and We always have to wait in a long line.I work for a company and we now have to drive 7 miles out of our way to stand in line for 20 minutes or more and lately we drive all the way there just to find out that they are closed yet again for some reason. This is getting old, I would not recommend this place or any of the branches, unless you have lots of time to wait in lines. very disapointed.

I use this branch as a business partner and I would be embarrassed if I ran this branch. I never invite if they're going to be open until I get there and half the time they don't have change or enough tellers to help out. This morning they couldn't accept my deposit! Come on Bank of America, you're a giant corporation, you can do better than this!!

The staff is nice enough but, as the other reviewer said, the wait times here are ridiculous. Every time I've gone in to pay a bill I've had to stand in line (no seated waiting) for 20+ minutes because they only have one teller on. She's very friendly but she's also very slow, and doesn't seem to take the 10 person parade behind her current customer as a cue to act with urgency. The last time I was in a woman had an issue with a check and she was allowed to make several phone calls while the rest of us had to wait - this could have easily been a time to ask the customer to step aside and she could get a few of us out of the way while this woman held 10 minute conversations with whomever. Only $500 a way from never having to deal with Bank of America again. Credit Unions, ftw.

I have never had an issue with thid locations teller staff AT ALL. Although the management seems to be horrible. I go in this location almost every other day for deposits around noon to 1 pm. There are literally 3 TO 5 MANAGERS and probably even higher management just lolligagging and staring at the ONE TELLER they have whilst the line just grows. Any other bank I've EVER been to has way more tellers or at least a management staff that won't allow BOTTLENECKING to a single teller when some of us are either on the job or on lunch and this time. Especially at the intersection of 28th street and the East Beltline...right next to the mall you would think they would try to expedite service faster. This is a major dissapointment.

This is the third time they provide me with beyond terrible customer service. 1. Get a money order I leave go pay a bill with it only to get a call that they canceled the money order, they made me drive back to get a new one. 2. I ask them if I could upgrade my account and they tell me that the person is all booked and to make an appointment even though it is opening and no one is there. 3. I make an appoitnment but they took someone else that didnt have an appointment waited about half an hour. Yet last time they wouldn't take me because I didn't have an appointment.... Utterly and completely disappointed and beyond livid. I have never have been humiliated like this in my entire life, yes I am wearing my sweats do as I am told yet they take someone else. Sounds pretty much they are discriminating against me based on what I am wearing (sweat pants and a sweatshirt). Yet just recieved a call at 12:47 (actual appointment was at 12:00) to reschedule that they were accessing a safe box... but for me the woman in sweatpants has to make an appointment only to be told to wait close to half an hour....

Just left the bank and they have ONE teller inside. I was 2nd in line out of 8 or 9 people. The woman in front of me took almost 5 minutes to complete her transaction. There was 2 other people working, one I know also works the teller booth. No one offered to help or apologize for the wait. When I got up to the one woman working, I asked if they were short staffed. She said, "A little bit yeah." Didn't apologize for the wait either, then said "sometimes we just have one tellerworking." Why in thr world would only ONE person be working during lunch hour??