FIRST COMMUNITY CREDIT UNION E Riverside Blvd, Rockford

Not only do they have great customer service, they have amazing APR rates and I love how they have specials that go on throughout the year. Every loan that I have had and still have through FCCU has been an easy and fairly quick process from the beginning. They always make sure I have all of my questions answered and continue to help educate me on different loan options. I don't think I could get a greater experience any where else!

Rockford branch helped me refinance my ridiculously high APR for my car. It was a long process because I could only communicate through email due to my work schedule I am not able to call the branch. They also helped me change my auto payment move to a different time of the month so it’ll be easier for me financially. Thank you so much

I have had accounts with First Community Credit Union for a couple of years now. The rates for their loans and credit cards are amazing! This and the perks for one of their checking accounts is why I moved from JPMorgan Chase to FCCU. Unfortunately, the app and the customer service have been underwhelming. I did take a survey and the President of the CU called me that day. That was unexpected and appreciated. Still the service that I receive on a regular basis still leaves me wanting more.

Anytime i have a question there is no hesitation i can call or send a message from my phone within the app. Employee wise they have the best i have never walked in and had an issue they are always willing to help. There are 4 or 5 banks where i live BUT i choose to stay here because of the service. Thank you to all the employees for everything you do on a day to day basis.

My first experience with First Community was for a New Vehicle loan. Process was fast and easy not to mention the best rate. I have since paid off my loan and have continued to use First Community for all my banking needs. Highly recommended.

We have both of our car loans through First Community Credit Union, anytime we need help they are always there and very helpful. They make everything so much easier.

Terrible experience today when in there this week to get a loan on Au TV had it all set up for 84 months and so we went in today to make sure the paperwork was all in order they told me no told me no that they could only go 60 months I was upset John called me from 1st credit Union in Rockford I told him we were gonna pull we've been a member for 12 years we're pulling all of our money out And he said fine do what you gotta do and by the way our credit score is well over 800 so 1st community credit Union does not care about people

Very nice branch, They are always kind and respectful and you can feel that everyone there must be happy with their job because every single time i've went there to make a payment or withdrawal some funds..every single person that works there has the same kind of kindness and respect towards us members of this Credit Union. I also want to point out that this Credit Union is one of the best Credit Unions I've ever been a member with..they provide so many extra perks and features for its members and when ever you have an issue..they are ready to help solve it quickly with you and it gives you a feeling they are truly interested in each member's satisfaction and overall happiness with them..on a one on one basis.

Very happy with this branch. After banking with Midland & having a car loan with them, they refused to refinance me due to medical bills. FCCU saved me thousands and was more than happy to help. Credit union rates are much lower than the banks. I am so thrilled to do business with FCCU. Everything was done thru email, I signed papers in the drive thru. Easiest loan ever.

HAPPY yet again! This high quality Rockford Crew is prompt, friendly, professional, courteous, efficient, detailed and extremely knowledgeable. Thank you for everything you have done for us and our family members!