Firefighters First Credit Union W Colorado Blvd, Pasadena

I cannot say enough good things about this credit union. Their customer service is always on point, you get treated like a real person. Their products and services are wonderful. I was with a major bank for 28 years and left because I felt disrespected and mistreated. At Firefighters first Credit Union, they take care of you like family.

Came to credit union today. While I realize it is a Monday, and they were closed July3rd, they only have 2 tellers! Management needs to step in as I've counted 7 people waiting in the lobby... its unacceptable that the Credit union doesn't staff employee overflow... maybe some staff called out sick? Regardless they should have other staff to step in. Throughly disappointed! Their receptionist can't even take straight deposits.... unbelievable.

Worked with Robert on my auto loan and let me tell you, he really knows how to take care of you. He was responsive, informative, and timely and made the financing portion of car buying as easy as possible. Will definitely work with the credit union on my home loan. I couldn't be happier, FIGHT ON!

Terrible experience . My grandfather was a firefighter and has been part of the firefighting family for 55 years . I went to take a loan and was given three different promises. Each time I accomplished what they wanted they changed the term of the loan. They don't keep promises and they sure do not care about the firefighting community . It used to be family . Not any more . They just simply attempt to Extort firefighters and their families . Stay away it is not what it used to be

They recently closed their ATM, claiming that it cost too much to maintain. It’s going to cost too much for me to drive around town looking for another ATM. Just one more check on the list of things all companies are choosing to do that inconveniences their CLIENTS.

Great service. Best banking experience around. I’m fortunate enough to be a member of a couple great city and teachers credit unions as well and Fire First is still the best experience. Bravo

If your wanting a friendly place to bank with, Firefighters First is it! Awesome customer service with wonderful loan rates!!!!

Profesional people on your savings & banking needs lovednjt

If you are a paid, professional firefighter and are looking for a place to do your banking, this is the place for you.

The best banking experience in the world. Hands down.