Jaguar at Rusnak/Pasadena W Colorado Blvd, Pasadena

I recently visited the Rusnak/Pasadena Jaguar dealership where I came in less than 15 minutes of closing time; where I was greeted by an extraordinary salesman, Paul. Though out the whole visit he answered all of my questions, showed me the exact car I wanted, and did many other things. In short, Paul is a very knowledgeable person to work with for your next vehicle.

After searching many months for a car, I finally landed on purchasing a Jaguar. Mike in sales and the sales manager helped me put together a great purchase that I felt very comfortable with. The service team also reached out to me the day after buying my F-Pace and introduced themselves which made me feel even better about choosing Rusnak Jaguar. I love the SUV and would definitely recommend Mike!

Last week, I located a specific model of the Jaguar F-Pace (2017 First Edition) at Rusnak/Pasadena Jaguar. This is an uncommon edition as there were a limited number produced and only in that specific first year of the vehicle. I first spoke with the General Manager of Rusnak/Pasadena Jaguar who passed me off to the Internet Manager (Abraham Kolandjian). After a couple conversations by phone and text, I agreed to meet with Abraham at 2:00pm on Thursday, July 11th to come purchase the vehicle with financing already approved by my bank. So I proceeded to drive up to Pasadena that day. This isn’t a Ford or Kia dealer. This was a 3 year old, special edition vehicle, being sold for close to $50,000.00 that I was willing to purchase outright and directly from a Jaguar dealership. I knew what I wanted and even offered to buy the car sight unseen from Abraham because it was a CPO and I trust the inspection process and warranty, but he insisted that I come see the vehicle before purchasing, so we made the appointment. About two hours into my drive, Abraham calls me to tell me that the car has been sold and the clients are in the financing department as we were speaking. This is about an hour before our scheduled appointment. He didn’t apologize or show any remorse for selling the car he pulled out of a storage lot for me to purchase. This specific, rare edition I was looking for. Yet he blindly stated ‘Oh, it’s no problem, I have 6 other F-Paces on the lot.’ Unbelievable! The reason provided to me was that a customer came to the lot that day to look around and Abraham had ‘taken the car out early in the morning’ for our visit. The other customer then randomly saw the car, that he or she would not have seen if the car had been reserved for our appointment properly, and the car was being sold as we were speaking. An hour before our appointment. Obviously upset and two hours into a drive to purchase a specific, CPO model edition that is not available anywhere else in a 500 mile radius, I called to speak to the General Manager again to discuss this matter. His new (and completely different) version of the story was that someone found the vehicle online, scheduled an appointment to buy it, and just beat me to purchasing it. He told this completely different story while telling me in the same conversation both that this rarely happens and was tough luck but also that this happens all the time. Basically, just too bad for me and there’s nothing he can do about it while talking out of both sides of his mouth. The General Manager stated ‘There’s nothing I can do, California law says I can’t turn a customer away,’ without citing this law. Not only is there no law I can find like this, I’ve actually been on the other end of this situation myself when an honest Mercedes-Benz General Manager told me I couldn’t purchase a specific new C-Class edition until it had been shown to a woman who had scheduled an appointment for it that day already because it was on hold and they honor their commitments. So I waited until that evening and she didn’t buy the car.. so I did and I’ve driven it since that day. That’s how this is supposed to work. That’s how customer service at a high-end automotive company works. They honor their commitments to clients. Rusnak/Pasadena Jaguar simply does not. I also don’t know what story created here would be worse.. that a random customer was allowed to purchase a vehicle that was set aside for me on a specific appointment time, or that another customer scheduled an appointment for the vehicle prior to mine and I was not notified until driving two hours through traffic. That’s either willful ignorance or a complete lack of integrity. Neither is acceptable. If you need a vehicle, don’t give your business to any Rusnak dealership. This is obviously an accepted practice by ownership and management. There are plenty of other options who will treat you and your time with respect. Use those options instead of Rusnak

MY observation & the experience with the facility , Great personality's with positive and energetic excellent team work plus good morality and good supervision by the management . thank you

Excellent experience buying a new Jaguar F-Pace. Mike did a fantastic job spending time to guide me through the controls and customising things like the seat, control preferences, GPS, phone app and radio.

Our salesman’s name was Noberto. He was EXCELLENT.! He took his time in helping me and my family. We love the Jaguar he helped us pick out. I hope that this is read by everyone who desires to buy from Rusnak Pasadena. Ask for Noberto. You won’t be disappointed. He’s AWESOME.!

Excellent experience as always. Eden is a doll and goes the extra mile. She's always concerned about the client. From ensuring a rental is ready to go when I arrive, to consistently communicating up-to-date info while my car is being serviced, I never have to wonder what's going on. Tony is also great! He too goes the extra mile, within reason, to get the job done to satisfy the customer. Go team!

I had a very positive experience when I brought my car in to have a recall issue resolved. Armando was very knowledgeable, professional and personable. He promised my car would be ready in 2 hours. He then called me to tell me it was actually ready a little early. For the final nice touch, the car was washed in my absence.

This was an amazing experience!! AND Kris THANK YOU so much for ALL of your help, I greatly appreciate it. You made my purchase a fun and pleasant experience *** Sylvester thank you as well - I love my XF Sport :)

Good dealer making you feel Good and always making sure your satisfied on what your buying