Rusnak/Pasadena Porsche W Colorado Blvd, Pasadena

Call the service department three times to speak to a service advisor I was told by the person who makes the appointments that they would call me back when one became available never happened. I ended just taking my business to another location.

Great Experience! My service advisor Robert G., is very professional, knowledgeable and friendly!

My wife and I got to the dealership pretty close to closing time with our two little girls. The salesperson greeted us warmly and answered all our questions. We took turns test driving two different Panameras and the salesperson patiently took us through the streets and freeway. By the time we decided to purchase the vehicle almost everyone had left. There was very little haggling with the price and we got a great deal. I would definitely recommend buying from this dealership.

Jonathan Pearson was the perfect salesman. Great personality.Very pleasant to work with and extremely well informed about the car. When it came to making a deal, he was fair and straight forward. If someone is interested in purchasing a Porsche, I suggest they ask for Jonathan.

Ron was an excellent salesman who did a great job educating me on the car that I ended up purchasing. He was very knowledgable, patient, and made the experience fun and easy. From start to finish everyone at Rusnak was very helpful and professional, highly recommend purchasing from this establishment!

Bought my Porsche Cayenne here. David Burke was amazing and we had the most amazing test drive ever. Took us on back roads, showed us where to drive the car hard and everything else we needed to know. He was so educated about our car and was so incredibly service orriented. First time I’ve bought a car where the whole process was fun and professional at the same time!

Great service advisor, Eden is professional and knows what she's doing. Great person to work with

Always a great experience with Jason. Couldn’t ask for better service.

This is by far one of the worst car buying experiences I've ever had. Go to Circle Porsche or Downtown Porsche. I'm sure any other Porsche dealership would be better than this one. The salesman I dealt with was highly incompetent and had no sense of responsibility after he took my deposit. If you want the gist of the story, these guys lack professionalism and common sense. If you want the full story, read on. When my order was delayed for 2 whole months, my sales rep didn't even bother informing me. I found out only because I checked in with him close to the original estimated delivery date. He couldn't seem to grasp why I was upset with him and emphatically insisted that it's the factory's fault, clearly missing the point. Despite that I stuck it out and waited another 2 months before I was told the car has been delayed again. This was an EPA issue so it wasn't his fault this time. However, when I asked him how long the delay would be, he couldn't tell me a definitive answer so he said he would get confirmation and then call me back. He never did. Few hours later I get an email from him asking if I wanted to cancel my order or not. That ticked me off. I called up his manager and finally got a confirmation on the new delivery date. Unfortunately it was way too long for me to bare so I went ahead and cancelled my order. I still needed a car though, so I wrote an email back to this same sales rep with his manager CC'ed and asked him to find me a new Panamera GTS with a few specific options. Despite all that has transpired in the last 4 months of wait, I was still willing to give them my business. Very naive of me I suppose. So guess how they responded to my request? Well, they didn't. Never heard back from them. It's as if they didn't want to sell me a car anymore. This entire series of misadventures have been mind boggling and beyond frustrating. Are these the type of people you want to entrust with your vehicle purchase? I surely hope not.

Jason was amazing in the service dept. He explained everything thoroughly and put me at ease. Also, called an Uber to pick me up and drop me off. The experience was seamless and stress free.