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Rusnak/Pasadena Jaguar Service and Parts Department W Colorado Blvd, Pasadena

4.9
(10)Loan Agency
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337 W Colorado Blvd, Pasadena, CA 91105, United States

+1 626-714-3162

https://www.jaguarpasadena.com/parts/

  • SaturdayClosed
  • SundayClosed
  • Monday8AM–5PM
  • Tuesday8AM–5PM
  • Wednesday8AM–5PM
  • Thursday8AM–5PM
  • Friday8AM–5PM
CLOSED
    Rusnak/Pasadena Jaguar Service and Parts Department 01
    Rusnak/Pasadena Jaguar Service and Parts Department 01
    Rusnak/Pasadena Jaguar Service and Parts Department 02
    Rusnak/Pasadena Jaguar Service and Parts Department 03
    Rusnak/Pasadena Jaguar Service and Parts Department 04
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    Services

    • Air Cabin Filter Replacement
    • Air Conditioning
    • Auto Engine Diagnostic
    • Battery
    • Body Trim
    • Brake Service Repair
    • Brakes
    • Electrical
    • Electrical Repair
    • Exhaust
    • Oil Change
    • Steering Suspension Repair

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    $1000
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    Reviews

    4.9/5.010 Reviews

    G

    Gopi Sangha
    2

    Where to start. There were some positives: professional service, good sms text system. Many many more negatives: 1) I wasn't given a quote with transparency compared to billing. 2) Had my car held up 4 business days for a standard service 3) Extravagant repair prices 4) Left grease smudges on my leather 5) Didn't even offer a complimentary cleaning with my service 6) was not given any diagnostics on my car from quality of brake pads or thread on tires etc. My worst experience in servicing any car in my adult life and far from the quality of service I would expect from Jaguar. I brought my car to service at Jaguar knowing it would be more expensive than third-party, but I wanted good convenient, upscale first party service and I received none of that.

    Response from the owner

    Gopi, I appreciate you sharing your feedback and I would like the opportunity to speak with you regarding your service visit and the experience you received as we always strive to provide 5-star service to our customers. Would you please reach out to me at a time that is best for you so we can discuss this in greater detail? Thank you, General Manager Khris G. [email protected] (626) 714-3162 337 W Colorado Blvd, Pasadena, CA 91105 https://www.jaguarpasadena.com/

    M

    Monte Black
    5

    Believe the hype about Eden! She is probably the most professional, customer service oriented individual I’ve had the pleasure of working with when it comes to getting cars serviced. She knows her stuff, is kind and anticipates what the customer needs. Will always bring my Jag here in the future because of her.

    Response from the owner

    Monte, thank you for sharing your great review for our Service Team here at Rusnak/Pasadena Jaguar Service and Parts Department. We strive to provide the best service possible for our customers in a timely matter. We appreciate and value your business. Thank you for being a loyal customer.

    M

    Maggie Yu-DiPasquale
    4

    Eden Esparza, Service Consultant, offers excellent customer service. She is knowledgeable and pleasant and always responds to calls/emails. Waiting area was clean and I was able to comfortable do some work (and watch a movie) with the WIFI access. Only reason for the 4 stars and not 5 is because my wait time for basic service was 4 hours long.

    Response from the owner

    Maggie, Thank you for your review. I would appreciate the chance to speak with you regarding the wait time during your recent service visit. When you have a moment, please feel free to reach out to me. Best regards, General Manager Khris G. [email protected] (626) 714-3162 337 W Colorado Blvd, Pasadena, CA 91105 https://www.jaguarpasadena.com/

    L

    Leslie Brown
    5

    I’ve been taking my car to Rusnak Pasadena for a few years now. My experience with Eden and the Rusnak Jaguar service department has always been excellent. Eden is always quick to respond, professional, follows through and has always gone out of her way to help. If you’re looking for a service advisor that you can trust, depend on, and knows her stuff, ask for Eden.

    Response from the owner

    Hi Leslie- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're thrilled to hear you're satisfied with the high level of customer service you received with our Service Team and with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at Rusnak/Pasadena Jaguar Service and Parts Department.

    S

    Souzi Melkonian
    5

    Eden was super nice and helpful. Always kept me informed and asked me a lot of questions to find out the problem. It got resolved very quickly. It’s been 2 days now and it drives like brand new,. Hope it will continue this way. 🙏 Thank you

    Response from the owner

    Greetings! We are thankful and very much appreciate your positive review. It is nice to see that you had a great experience with our dealership and staff. Please come back anytime! Regards, Rusnak/Pasadena Jaguar Service and Parts Department

    J

    J Sadler
    5

    Rusnak/Pasadena Jaguar is the ONLY place I would have my Jaguar serviced. Eden Esparza is the BEST and always takes care of everything with a genuine friendly attitude and a smile.

    Response from the owner

    Thank you! Our reputation is one of our top priorities. Your positive rating is what we are always striving for!

    D

    DM Bossert
    5

    The reason I drive farther from me to Rusnak for service is the quality of the associates in the Service Department. They are friendly, knowledgeable and they don’t charge me for things I don’t need. My family has been using Rusnak since 1978. That I still use them to service my vehicles is a testament to their quality.

    Response from the owner

    Thank you for your kind review; we are happy to pass along your comments to the team here at Rusnak/Pasadena Jaguar Service and Parts Department. Thank you again for choosing us, and we hope to see you again soon!

    V

    Valette Farwell
    5

    The sales person was very friendly and focused. Even though it was close to closing time he took the time to show me the products and explain the functionality of each item. I really appreciate his service.

    Response from the owner

    Valette, sounds like you had a great experience at Rusnak/Pasadena Jaguar Service and Parts Department from start to finish, which makes us very happy! Glad to learn you didn't feel pressure and you left with what you wanted. We are looking forward to taking care of any of your auto needs in the future.

    M

    Mca Cummings
    5

    Always very professional, knowledgeable, polite, friendly, concerned and helpful. Very pleasant and comfortable to work with. Eden makes the whole process easy and is a true pleasure to work with. She is one if the best Service Advisors we have ever worked with.

    Response from the owner

    Thank you so much for taking the time to review us here at Rusnak/Pasadena Jaguar Service and Parts Department. Our Sales and Service Team strive to provide amazing service in a timely manner. We appreciate you.

    D

    Doreen Valenzuela
    5

    I have had my car serviced with Rusnak for the past 16 years, and it's all because of their service writer, Eden. She is truly the best. Always feel like part of the family and does not push. Thank you

    Response from the owner

    Doreen, we thank you so much for sharing your great experience with us here at Rusnak/Pasadena Jaguar Service and Parts Department. Our Service Team works hard to be able to provide the best service.

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    FAQs

    • 1. How to Make Contact with Rusnak/Pasadena Jaguar Service and Parts Department?

      You can get in touch with them at +1 626-714-3162 or enter their official site and fill out the request form.
    • 3. What Kind of Services Are Provided at Rusnak/Pasadena Jaguar Service and Parts Department?

      You will find the following services from Rusnak/Pasadena Jaguar Service and Parts Department. '
      • Air & cabin filter replacement
      • Air conditioning
      • Auto engine diagnostic
      • Battery
      • Body & Trim
      ' You Can learn more about instant payday loans via our platform.
    • 5. Is Rusnak/Pasadena Jaguar Service and Parts Department an Agency or a Lender?

      Rusnak/Pasadena Jaguar Service and Parts Department is a Car repair and ma helping you deal with money worries. You can also apply for small personal loans for unexpected expenses via our platform.
    • 2. Where Is Rusnak/Pasadena Jaguar Service and Parts Department?

      Their store is located at 337 W Colorado Blvd, Pasadena, CA 91105, United States. Open a Maps app and get driving direction to Rusnak/Pasadena Jaguar Service and Parts Department.
    • 4. How Can I Get a Loan from Rusnak/Pasadena Jaguar Service and Parts Department?

      To apply for loans from Rusnak/Pasadena Jaguar Service and Parts Department, you can fill out the request form on their website or go and visit the store. You are likely to go there with your vehicle when getting auto title loans. Browse through our website to learn more about auto title loans.
    • 6. How Should I Do When I Could Not Repay My Loan?

      Defaulting on a loan can have a serious impact on your financial life. Make Contact with your lender when you have difficulty on the loan repayment.
    • 7. Does Rusnak/Pasadena Jaguar Service and Parts Department Offer Bad Credit Loans?

      Yes. You are likely get loans with Rusnak/Pasadena Jaguar Service and Parts Department even with bad credit. It is also available to get personal installment loans irrespective of your credit scores via our platform.