Credit Union 1 S Kedzie Ave, Evergreen Park

Terrible call center customer service. Employees are not trained to be handling financial accounts and lack professionalism. Supervisor Reps never return call backs and disseminate inconsistent information. Do not trust this institution with your finances. The have outdated systems, NO ZELLE, and limited branches. No in-branch debit card printing, you have to wait a week for a new debit card, if you want to open a business account they collect your info and you have to wait for someone to reach out to you, that can take up to 2 weeks or more depending on if someone is in vacation. Do your research first. Especially if you’re interested in a business account. This is not a real Credit Union. I would give 0 starts but it wasn’t an option.

Ms. Paris Austin have been extremely helpful. She went above and beyond for me. Honestly I felt like I was the only the member because we was communicating everyday. I love communicating with same person from Credit Union 1 because it builds that connection even more. Thank you so much Ms. Paris Austin.

Went into the credit union this afternoon and spoke with a gentleman name Jarrett Whitehead. He was very professional and explained everything I needed to know about my auto loan and credit. I would HIGHLY recommend coming into this branch on 95th Kedzie and speaking with him.

Liz was very pleasant and quite helpful to me always when I come in to the credit union one. Thanks you for hiring someone in your establishment, that brings a smile to faces.

Joslyn is very helpful to older people and people that don't understand computers and cell phones. I have glaucoma and can hardly see and she's the best. That's the way bankers used to be and you don't see that too much nowadays.

I must say Joslyn I’ve had an EXCELLENT experience with Joslyn. I lost my husband and she knew EXACTLY what I needed to do. She guided and assisted me with TOTAL CARE & PROFESSIONALISM!! She is a total ASSET to CU1!! Thank you! Thank you! Thank you! Stay EXCELLENT!!

Daisy is wonderful!! She explained everything to me and got me up to speed on my app! It was a pleasure working with her!! Great asset to the branch location!!

Great Fast Service! The staff is so nice and down to earth! I love, love, love this branch!! Looking forward to continuing to work with them for my financial needs.

Dionne was professional,pleasant and went the extra mile to process my loan. I would gladly do business with her again.

Shanyria is an outstanding employee who provides exceptional Customer service. Shanyria is helpful and is great with providing assistance to my money management Skills. She always goes above and beyond.