Chase Bank E 5th St, Austin

The team here has always been nice and courteous, this is not a review of Chase as a service, just the nice location, comfy atmosphere and really friendly service I have gotten here. They've also gone out of their way to make time for me, even when I forgot to book an Appointment

Showed up for a 1:30 appointment with Jason and waited 20 minutes in the lobby without any updates regarding when we would start even after explicitly asking for one. Ended up leaving because I don't have an hour to waste . Awful customer service, don't come here if you value your time.

$12 a month for my checking account. WHY DON'T YOU TAKE MY BLOOD TOO YOU VAMPIRES!!

When you need an appointment for something as simple as a credit card application..

So the bank “opens” from 9-2pm on Saturdays but if you go, there is nobody! I went at 10am and they asked me to come back at 1pm so there could be somebody to help! This is just for a regular “opening a bank account” service! Do not go!!

ATM is glitchy and spazzes out 👎

Went in to set up a new bank account with the wife. The staff were very nice and helpful and made the experience very pleasant. Will definitely be back to this location again.