Velocity Credit Union (Downtown branch) E 12th St, Austin
705 E 12th St, Austin, TX 78701, United States
https://www.velocitycu.com/
- Saturday9AM–2PM
- SundayClosed
- Monday9AM–6PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–6PM
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Reviews
M
Need to get on line for a loan payment. Web site doesn't load on the computer and on the phone it comes back Server cannot be reached. Do these people monitor their own site? If it's a managed site, someone ought to be paying attention - this is a financial web site. Financial stuff happens 24/7 if I wanted to wait for tomorrow I'd just go to their branch.
Hello Mike - I'm sorry you had difficulty making a payment online. Sometimes there can be temporary downtime due to website maintenance but you can try again at https://www.velocitycu.com/loans/payments. If problems persist, please email us at [email protected]. Thank you for your membership.
T
Awful Bank, do not do your banking here! When you get fraudulent charges on your debit card they will do nothing to help you try and get your money back. We have contacted them several times, gone in to fill out the paperwork, and still no help. If you want yourself protected then go to another bank. This bank will NOT protect you, your money will be GONE!
M
My card was turn off repeatedly, Ill call to fix the issue and it get turned off again and again. The drive thru is inconvenient. Hold time for customer service is ridiculously long. Its been a terrible experience this past year.
Good morning - We apologize for the concerns you are having with your card and I have sent your feedback to the appropriate department to look into it. We suggest taking advantage of an in-branch appointment as well as online and mobile banking as we keep health and safety as a top priority. For the security of your financial information, please email us at [email protected] or call our contact center at 512-469-7000 so we can discuss your account and how to resolve the issue. Thank you for your membership.
R
Impossible to get a living person at the site. Every few months I can't sign in, security changes, who knows. Since I visit dozens of sites every day, I can always count on several being screwed up, so you can count on losing several hours, at least a week, while people work on their security problems. Time saving computers, it often would be quicker to go in person to do your business.
Hello, I'm sorry to see you were frustrated by your online experience. We're here! Phone, chat or drive-thru until 6 pm, lobby until 5 pm. We haven't made any security changes and no reported issues with our online banking. Feel free to call or chat if we can help!
C
Tried to put my car on auto pay but their archaic way of doing things at the bank made me miss a payment because I thought it was on auto pay. They just dinged my credit and could care less. Go with a modern bank, if the bank tells you to print, sign and scan something to set up auto pay then your at the wrong bank. DON’T BANK HERE
Hello Carl - You can set up an auto payment through online banking via scheduling an automatic transfer (or set up an ACH through the Docusign forms - this method might skip the first month if you're close to your due date.) We also suggest contacting us to make sure we have the correct email and mailing address so we can send you notices. We are always willing to work with our members to offer the best service so please don't hesitate to ask for help. Thank you.
A
Great customer service and support when purchasing my vehicle!!!
Good morning Annette - Thank you for the 5-star review. We appreciate your membership!
A
I Love Velocity and the customer service is great. I would just love that if I need to deposit money through the ATM the money would go in that same minute, in case I need to make use of it immediately. Besides that great job. I love banking with you guys 💰
Thank you for the kind words!
T
Phone service is HORRIBLE!!!!!!!!!! Customer service, over the phone is worse than HORRID!!!!!! RUDE, DISRESPECTFUL, OBNOXIOUS!!!! This is about the 7th time I have dealt with them over the phone. I understand why people loose it!! This is why we are refinancing BOTH car loans and going else where. AWFUL!!!! If I treated my students, parents, or coworkers that way I would not have a job. Completely UNprofessional!!!!!!
j
Terrible online banking!!!! Terrible app!!!! Terrible customer service. I've called a dozen times at different times and have yet talked to anyone. I will avoid doing future business with them at all cost and I am in the process of switching auto loans. I no longer feel like dealing with this headache of a bank.
Hello Jason - We are sorry to hear you feel this way. As a whole, Velocity employees strive to provide the best service to our members. If you would like to talk about a specific issue concerning your account or experience, please use live chat or call our contact center at 512-469-7000. We appreciate your membership.
G
A credit union that actually cares and wants the best for their members! Great loan options, top notch customer service, and trustworthy staff. I’ll always recommend Velocity!
Hello Gaby - Thank you so much for the great review. We appreciate your membership.
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FAQs
1. How to Connect with Velocity Credit Union (Downtown branch)?
You can call them at +1 512-469-7000 or enter their official site and fill out the online form.3. How Can I Get a Loan from Velocity Credit Union (Downtown branch)?
To request loans from Velocity Credit Union (Downtown branch), you can fill out the online form on their website or go and visit the store. You may have to go there with your vehicle when getting auto title loans. Enter our website to get some important information about auto title loans.5. What Can I Do If I Can Not Make the Repayment of My Loan?
Missing payments on a loan can even lead to seizure of assets or wages. Connect with your lender when you have difficulty on the loan repayment.
2. Where Is Velocity Credit Union (Downtown branch)?
You will find the store at 705 E 12th St, Austin, TX 78701, United States. Use a Maps app to show routes to Velocity Credit Union (Downtown branch).4. Is Velocity Credit Union (Downtown branch) an Agency or a Lender?
Velocity Credit Union (Downtown branch) is a Credit union offering you various types of loan options. Visit this page to get personal loans with low interest rates for unexpected expenses.6. Does Velocity Credit Union (Downtown branch) Offer Loans for People Who Have Bad Credit?
Yes. You still have chance to get loans with Velocity Credit Union (Downtown branch) if your credit score is not good. It is also available to get personal installment loans with poor credit through our website. You can also obtain more details about installment loans from this site!