Central Bank New Town Blvd, St Charles

Fraud department froze my account for no good reason. Their investigation is taking longer than necessary given that it's a two-month old account. The account had thousands of dollars sitting in it, which had cleared. One recent deposit was rejected. Somehow that justified them freezing my account? A representative over the phone told me someone had discussed the matter with me. That is untrue. I've actually gotten mixed details from two different representatives (e.g. my other account activities seemed suspicious somehow). The bank is the one being sketchy here. I've submitted complaints through CFPB and BBB.

Always great customer service. They will go the extra mile to make sure you get the help you need. Being a college student is hard enough as it is they always make sure to help my mom and I with urgent matters. I have been to several different branches and I’m always impressed with each one. The one in Saint Charles on New Town blvd is my favorite!

The people at this branch are very nice, it seems to be an efficient operation and the app is easy to use. The only reason why I did not give this five stars was because somebody sent me a check for seven dollars and it bounced and the bank charged me five dollars and I asked them if they could make an exception and corporate said no. It would’ve been nice if they could’ve fixed that small thing and made me feel a little more valuable to them but other than that it’s a good bank and I don’t blame the people at this branch for not being able to refund five dollars to me. They are good people. Here is an update: although they did not reimburse us the five dollars, they had this cool thing where they were giving free cardinal baseball tickets to their customers all we had to do is show up in our cardinal gear and get free tickets! So I thought that was pretty nice!

Staff here is always willing to go the “the extra mile”. Victoria Pifer, the branch manager, has always been particularly helpful. Whether opening an account or providing notary service or assistance with a wire, she is always pleasant and extremely conscientious...two characteristics that I really appreciate in my personal banker.

It costs $10 to cash a check from a business when you don’t have an account. That’s a lot when I cash checks all the time and they don’t charge me.

I have banked here for so many years I have lost track of how many. I love the small bank feel. Always welcomed by the staff. They provide everything you need in a bank.

Extremely timely and had my intrest at heart, the workers were very friendly and got me taken care of in just a minute or two, I will happily be coming back

My son recently needed a document to renew his license. They were ready and quick to help get what he needed.

Vicki & her staff are the best. Been doing business with her for over 10 years, and she always takes care of me.

What bank do you know at 4:30 on a Friday, before a holiday only has one teller for inside and outside? Not the best bank location. The banker is even kicked back talking with the security guard.. maybe think cross train!