Midwest BankCentre 1st Capitol Dr, St Charles

Thank you Lisa Johnston-Vaughn for your help with our mortgage! Navigating the lending process is not easy! You need someone that will meet you where you are at. Someone who will listen to your goals, understand your specific needs and give you feedback based on their knowledge and expertise. Someone who will guide you to help achieve your goals. Lisa is the one! She is able to meet people where they are at. She does not make you feel bad for lack of knowledge or understanding. Instead she recognizes it as an opportunity to educate, encourage and reassure that she will be there every step of the way. Lisa, bridges the gap so well! She was on top of everything and anytime I reached out to her, she made herself available. Thank you again!!

Alisa Vaughn is the best Loan Officer! Because of her industry knowledge, we were able to get the lowest rate for our circumstances. I'm a repeat customer. She's helped us with a refi and purchase.

Kellie Streeper was wonderful as usual! There is a reason our whole Family uses her for our mortgage needs. Her advice is spot on and she communicates through the whole process. Couldn’t ask for more!

Went in to finalize a HELOC with Josh in St. Charles and we got to talking about other bank offerings. I didn't know minor accounts earn 1% on the first $1000 - that's awesome. Went back and opened 5 accounts for my great niece and nephews.

Referred to this bank. Opened a checking and savings account. Made a deposit. 4 days later my account is completely locked due to fraud activity (me signing in from another location) first initial deposit pending then paid a bill 3 days later was considered fraud as well. I was interrogated why I have this account, what I’m using it for (to pay my bills), why did I use a different device to log in…etc. this was all done by a manager. She then proceeded to tell my once my deposit clears to take my money out and go elsewhere. I have never been treated by a bank this poorly. She was entirely rude!

Manager Angela is very unprofessional. She is retaliating against customers by holding money that isn’t theirs because she doesn’t like the way she was talked to. Respect goes both ways, and when I’m not shown respect from the beginning I will absolutely not give respect back.

Kellie is an amazing lender. Especially as a first time home buyer, she made the process painless and explained everything. I absolutely loved working with her.

I have had a great experience with this bank until today. We are closing all of our accounts and switching banks. Angela with customer service has no business dealing with customers directly. Very unprofessional and rude.

Horrible horrible horrible customer service. EDIT AFTER THEIR REPLY I am not speaking about the protocols that were done. I’m talking about how one of your employees treated your CUSTOMERS during the process. No reply or excuse good enough for that.

Outstanding customer service. They meet the needs of customers in a timely fashion while demonstrating appreciation and sincerity to the human spirit. Midwest BankCentre is solid!