ACE Cash Express Dunn Ave, Jacksonville

Candice was great! Best experience I've had with Ace Cash Express! I truly appreciate her and her customer care.

The employee knew what she was doing, and she was fast and accurate. The check was a good check from the U.S. District Court, but the Publix does not do those kind of checks. Your employee recognized that it was a good check right away which is not easy to do with all of these scam artists printing checks that look just as good, but are fake. Ace has helped me before with checks from the Veterans Administration, too. I like your company. Thank-you.

The lady immediately let me know that she could help me is very polite about it and guided me through the whole process and even when I went to go leave she gave me the extra reminder to activate my card which I had already forgot thank God she reminded me again they are wonderful

I loved my experience with Dena she is🌻

I have had outstanding service over the last couple years up until today. I went in for a payday loan like normally everything went fine we discussed the due date and set it up like normal . Today I was called and some how the due date was changed . When I asked the lady to simply review my file she wouldn’t and held her ground on the argument she was trying to make . After cussing and hanging up the phone I paid the said bill anyways and they blew up my cell phone and my work phone trying to get in touch with me to explain how they messed up . One employee ruined the company’s chances of me coming back as I have been there atleast 20+ times . Hundreds of dollars will be lost due to one bad apple .

First time going here today and it wasn't bad at all. The staff was polite and it was very clean inside. Line moved quickly as well. SOS: I cashed a check today by putting it on one of your cards. Does that mean I have an account with you now? Does Ace run like other banks? Honestly, a little confused if it even is a bank. Would I be able to get a accounting and routing number? I don't have an account with any other bank at all and have not had one since the first ever one my parents set up for me, but I need one for direct deposit or just cash checks. For unemployment till the Covid lets me go back to work. Basically is there like a pdf file explaining all about my card and all. I'm sorry for any inconvenience I can't find the book I got the card with and I can't get a hold of anyone any other way... Well honesty I would just appreciate any help. Even someone who could possibly call or set up a time for me to come in. Please and thank you

I love Dena Spirit she is very polite and patient

dena helped me and she's very nice

I would give 0 star if that was an option! Sign says open until 8pm on Friday. Well it's 6:49 and they had their doors locked and 6+ customers waiting outside. The lady behind the counter (w/all lights on) refused to answer the phone or acknowledge any of us standing outside. That's very rude and unprofessional. WILL GO ELSEWHERE....OBVIOUSLY CUSTOMER SERVICE IS NOT VERY HIGH ON THEIR PRIORITIES! I wouldn't doubt if none of the 6 people come back there!

Everything was quick and easy and less stress