Zions Direct 800 N, Orem

Charge a $5.00 fee to cash a check drawn on their bank if you don't have an account. When I said I will open one deposit then withdraw and close it they said that is not allowed. I asked to see the policy, they said that they can't show it to me. Why bank at a bank that won't allow people you write a check to to get their money? Why would I ever consider banking here if they they are going to treat people I write checks to this way. Their branch manager Nick Whiting told me that he has no power to waive the fee. I questioned him on that and he said that he can waive it in certain circumstances when he chooses. I asked why he lied to me. He said that he told me the first time that he could waive it in certain circumstances, but he had said "I have no power to waive this fee". He said that he doesn't want to work with someone who is like me. I asked if he means someone who asks why he lies. He didn't know what to say. In short, this particular branch is staffed by liars, and the bank in general assesses fees at every opportunity to their account holders, and non account holders.

If I could rank it a 0 I would. Sherry Ha**** did nothing to help us except tell my wife and I to wait. One of the desk guys freed up and told us to go back to the teller line so another 20 minutes of waiting. There are some great credit unions out there. Too sum it up: zions bank is full of bankers that aren't concerned about the customers as much as they are about scanning documents in the back. Yep that's what Sherry said she had to do. This and the outrageous fees are the reason I liberated myself from zions bank. I hope they enjoy the class action lawsuit :)!