Utah Community Credit Union (UCCU) W 800 N, Orem

Thank you Kevin Stacey for taking care of us! We had a rocky start working with UCCU, enough that we were ready to go somewhere else. The second Kevin got involved he not only took care of us, but reassured our trust in UCCU. Knowing UCCU employees people like Kevin and also Oliver in the American Fork branch, is what keeps us coming. Thanks for the wonderful customer service!

UCCU is turning into a garbage credit union. Ever since their system software update I've had nothing but problems trying to make simple transfers. Not only that, but they're petty enough not to reply to any of my messages, and started taking liberties on my account without telling me what was going on.

They have such poor customer service that this review means nothing to them. Just another 1 star review, no big deal. They get them all the time. Go to MACU. Way way better.

Garbage. We had a bad experience with our mortgage there, but since I've been there for 34 years we thought we'd give them a second chance. I was approved for a car loan for $3500. Everything was ready, car was available to be picked up, and I get a call telling me they changed their minds and dropped the amount to $1500. The only reasoning was that my credit score wasn't high enough (it was a 748).

I have banked here for years but the drive thru is becoming increasingly slower. The last two times, I have sat at the window for at least 10 minutes before being helped.

I have been using Uccu for many years and they are always helpful and I love their online services. I would strongly recommend them to anyone

Their ATM sucks. This is the 3rd time it jams while I’m using it. Honestly a pain to have to come in and file a dispute. Is there really a need for me to do this. Just a waste of time. Ohh and they act like it’s your fault when you go in....As I’m Writing this I am patiently waiting for my turn...(20 min waiting)....thinking about giving my money to another bank

The loan process was easy and fast and I was able to do it all online which was really great.

The staff here is always friendly and helpful. I usually go inside or through the ATM so I can't comment on the drive through service. However inside service is great.

I have NEVER jad a better experience with any banking industry! The people are aleays humane and awesome. The telephone staff is fantastic. Overall highly recommended.