WSECU Martin Way, Olympia

I've been with this credit union for a few years now and its always been great. The people working there are super friendly and helpful. I was with another bank that switched hands and it just wasn't the same anymore. Glad I made the switch to wsecu and you will be to.

We've banked with this branch for years, usually through the drive through. In fact, of all the WSECU's in the area, I'd have to say this drive through is the best. They serve people in order and they rarely make mistakes (but they do make mistakes so check your receipts and balance before driving away). However, the service inside the branch is abysmal. We sat in the bank for 30 minutes and were literally the only customers yet no one helped us. This was after we were told someone would help us right away. There was 7 staff there, 3 in offices and 4 up front, serving absolutely no one. Banking is not this hard. If you don't have staff who know how to handle the small transactions, how are you going to handle the big ones???

I recently established an account at WSECU and was there to utilize the notary services, but was told they could not notarize my real estate seller paperwork. These documents are not a part of the unable to notarize list found on the website. I was told to go to UPS were I had to pay close to $100 for notarization. I regret establishing my account with this credit union and will look for an alternative institution for my local banking.

I’ve been banking with WSECU for over 5 years, and have only had good experiences with the banking services and customer service. This weekend my card was used fraudulently overseas, which they declined transactions for, and working with customer service this morning was a breeze. I appreciate the new opt in fraud alerts, and the new checking account options.

This is the first bank/credit union i've ever been inspired to review, they are that good. All of the employees are unfailingly nice, and willing to do whatever it takes to see that I'm satisfied. One employee sat down with me years ago and walked me through how to raise my credit score, and then checked in with me through the next several months whenever I came in to see how it was going. If you have the opportunity to join WSECU, take it.

I go out of my way to go to this branch. Service has only faltered once which give 4 stars out of 5. Even on my bad day they have been very helpful. Thank u all for being so kind and garcious.

Definitely the best credit union ever. Helpful, highly professional, took their time to meet your needs. Would recommend highly. Have nothing but good to say about them. 😃 Wheelchair accessible and handicapped parking.

Walked in and was immediately greeted and was told that a banker would be with me very soon and that I could help myself to coffee or soda. Sat down and within seconds a banker introduced himself and walked me through setting up a bank account with WSECU. I fully recommend this bank!

Very friendly and helpful staff. WSECU feels like they are there to help you succeed, unlike other banks which seem like car dealerships with the high-pressure to sign up for accounts, apply for loans, etc.

Best credit union in town. Always friendly and helpful. They'll take good care of you.