Workers Credit Union Merriam Ave, Leominster

Worst branch of any bank I've ever been to. Plan on waiting the longest wait of your human life. Plan on being treated like garbage. Plan on following all their rules or get scolded and spoken down to if you don't. Have fun!!!

This location is absolutely horrible. They close their doors so everything is appointment only and the line for outdoor tellers is always abysmal. even with only 4 cars in line, I was waiting for nearly 20 minutes with no moving. Try to use their ATM, 90% of the time its down or not accepting deposits. I chose workers because this branch was within walking distance when I was without a car, and therefore very convenient, but unfortunately all the convivence has been removed. I can understand Covid being responsible to a degree, but mask mandates are about to be lifted and there is absolutely no reason to shut your doors. Other businesses have managed to adapt, its been years so covid is no longer an excuse. The only things giving this 2 stars is that the tellers are always kind and their specialists are helpful, but that doesn't matter much if I'm unable to access them for something as simply as a deposit.

I’ve been sitting in line for 50 minutes and not only is the line incredibly long, no one is moving. This is the worst experience I’ve had and people are frustrated. Someone literally had their partner/friend get out and walk their dog. I understand maybe they are low staff but this doesn’t mean they can waste my time while I wait and write this.

Absolutely awful. I felt like I was being berated more than helped towards my goal. I just wanted to discuss my goal of an apartment, and instead I was told not to and to go to college, to get a therapist (super rude and unprofessional!), and was given passive aggression the whole time. Became very aggravated at me for saying I wasn’t interested in some aspects of her advice and said my personal way I was interested in going about it. Started interrupting me. Was grouping me with other people and talked to like a child since I’m autistic (high functioning and irrelevant to the task at hand). Started pushing her degree in my face. I don’t care if you just got your degree. If you have to use the fact you got a piece of paper in your reasons as to why you’re correct when I’m just saying I’m not interested in certain aspects of what you’re saying, you need more on-the-job experience. Stop justifying yourself with college. Advice is suggestions for ME to work off of. I don’t have to say yes to each part. Ended with her impatiently and aggressively saying she was going to put my cash in deposit like I’d wanted. My way of thinking isn’t going to be the same as every one else, so of course certain things will interest me and certain won’t, and I’ll have a way that works for me that’s different than you... don’t get so butt-hurt because someone doesn’t want everything you suggest. So unprofessional. You’re a tool to use. Not the one who crafts a life using said tool. You cannot direct everything. And you can’t determine someone absolutely can’t reach a goal, especially if it’s necessary.

This has to be the worst bank I've ever had. The teller gives me an attitude just because I had to withdrawal $5500. Emergency happen and I need "My money" asap. She tells me that I need to call and give them notice. Have anyone ever been able to call and get someone from the branch? I called 20 times and still never have been able to speak to anyone from the branch.

I cashed checks from my 401k plan early (because life happened) ,and “Misty “ Reported it as fraud when the 401k plan is from my legit employer ,Apple (Like the phone). I have 2 kids and now im stuck with no money for 5 days until they verify the checks because “Misty” thinks they are fraud, mind you I Deposited these checks a week ago and they cleared and the money was already in my account. I simply went it for a statement paper with my account info and then she did that ......Not at all what i asked for. I Do not recommend ever even stepping foot at this branch. Im literally closing my account thanks to “Misty”

Giving a 1 star review because they failed to post on the doors or a large sign that states there's no shared banking transactions until you get ALL THE WAY TO THE DRIVE THRU TUBE. I waited 45 minutes in line for nothing!!! THEY PUT IT ON THE DRIVE THRU TUBE IN TINY WRITING... Post a large sign or post it on Google or places that people look on the regular!!! Thanks!

I WAS trying to open a savings account, with the highest interest rate. I am not interested in ATM cards, etc as it will not be used. I went to the Merriam Ave location yesterday because I was having difficulty trying to get my online application started, and wanted to get information on interest rates, and what the best option for me was etc. I spoke with Maria Alves, I believe her name was, and she was absolutely no help, and kept directing me towards the website, asking me if I had acces etc. You could tell she really did not want to help me or be there. I kept telling her the issues I was having, with the site, and the reason i was there was for HELP...she didn’t understand what I wanted , even though I explained it in simple terms. She kept directing me to products that had monthly fees, atm cards, etc, I got disgusted and walked out of her office...

I love my bank.. Their very help and extremely nice. But their is one employee Misty McDonald she's very very rude and snotty. She never smiles and is very rude. Considering she's branch supervisor you would think she wouldn't be so rude.

Got to the ATM to conduct a banking transaction and was at that moment informed by the machine that my card had expired.