Woodforest National Bank Rte, Cranberry Twp

So kind and over accommodating. Tellers were kind as can be!

5 Stars is ONLY for the employees they are all wonderful in Cranberry, Pa, especially Courtney she is the absolute best, very kind,helpful and always happy... But only ONE STAR for the times!!!!!!!! They are much better in Butler 7:00 closing sucks!!!! I am used to being able to get to the bank every night after work to deposit my tips so I don't spend them. Now I have to wait till next day... :+(

In the past I would have recommended using this bank but in the past year this bank has tried to get extra fees out of me a half dozen times. Save yourself the trouble there are banks out there that have no fees and advertise it.

First off if I could give negative stars I would. I have banked with woodforest for a few years now I chose to go with them because it was conviniant and close by. However, over the years it has gotten so bad I had to check my account constantly. A couple dollars missing here and there. Over draft fees for money taken that didn't even exist. I just recently became ill and had to dip into the overdraft money which allowed me to overdraft with paying it back. However when I didn't find work it closed the account. I went to cranberry township PA bank where I was set up with a TAKE CHARGE CHECKING ACCOUNT. I paid in 10% to open it and felt rather great about this. However, within a week out of force of habit I checked my account and noticed an 8.99 service charge fee alongside a 29 dollar overdraft fee so I contacted the bank manager who set this up who told me that there had been a problem and the revived the take charge checking account which placed my account into collections with no chance of opening it. Due to the fact that I had a check being deposited into this account Friday I was upset. He expressed that the money can still hit the bank and he would give me the remainder money after charging off my account. How is it possible to reverse an agreement without me coming in to sign paperwork but I had to have myself and my wife there to sign papers to make the agreement? How did no one contact me? They claimed they didn't have a number to call me but I'm a faithful customer at my bank. I have received calls before. Thursday my wife received money into her account which they proceeded to take her money and pay off the already closed account so now the account is paid off closed and we are out of our pre arranged bill moneyfor Thursday. When contacting management they said they were sorry and there is nothing they are able to do. When I contacted Thursday to get the money back they "swiped" over into the other account they said there is no manager in today and not sure if there will be tomorrow either. So jerad king from branch 0572 called off and Joshua manager is off and Greg the clerk proceeded to get an attitude with me because I insisted a manager contact me in regards to this. Contacting customer service also didn't do anything as they don't have anything to do with the branch and their agreements however the supervisor emailed scott the regional manager to contact me at HIS EARLIEST CONVIIONCE! what about my bills and my money? How important is it?

I love the Staff There. They are so Helpful and Professional. Dottie is My Favorite. Always smiling and very knowledgeable about any questions I may have. :)

The best woodforest. They are always happy and when I was hospitalized and went to my local branch to get some then done and they weren't able, I came here to the cranberry branch and they took care of it.they are alway happy and positive.

I have banked with them for 13 years! They are wonderful👌

the fees kinda suck but I'd rather use Woodforest than PNC.

They were willing to work with us