USX Federal Credit Union Freedom Rd, Cranberry Twp

If your looking for a true credit union. USXFCU is not it and you should keep looking! This is NOT credit union. They just informed me th at they are indeed are using a credit union name for their FOR-PROFIT company. So they are NOT a credit union. They carry banking hours and have long before covid ever happened. They told me they are member owned but their board of governors make the decisions, not the members. This is NOT a truly owned member business. We have been a member of USXFCU for over 15 years and over the years they have slowly veered away from being a credit union. They changed their credit requirements and now only members with a 650 score or higher or rich people, can obtain any type of loans. They told me their credit decisions are three-pronged but they make credit decisions based off credit score? UPDATE: USXFCU replied to this review with nothing but well written words to make it look as if they care about their members. Did you know they shut off your overdraft advance if your credit card is even 1 day past due. They do NOT care about their members financial situation and only see members as $$$.

I couldn’t be happier with my experience with this credit union! Hands down have gotten the best rate then ANYWHERE for a car loan. Every time I go in they are so nice and polite. I have never rated a banking establishment over 3 stars and I am more than happy with my experience with usx! Definitely recommend!

Whether phone call, drive up, or walk in the employees are always very helpful, knowledgeable, and caring. I will miss this bank when I move out of state. Great place!

This credit union is a great place to do banking.I brought my daughter in to open her first account and she was treated with nothing but respect. I’ve had several loans thru USX and couldn’t be happier. Keep up the great work.

This place is absolutely terrible! Do not bank here! You can never get a hold of anyone unless you are going to make them money and they don't disclose things that are important to the consumer! Holly and Tracey talked my husband into a loan consolidation and with a 700 credit score, jacked his interest rate up to 17% on a $15K loan! How long will it take to pay that off? THEN, didn't tell him the ramifications of the late payments when they were working with him last year to get him caught up after a layoff! DO NOT BANK HERE! There are plenty of great credit unions (Armco in Butler for example) that treat their customers like family. Based on their low score, we are not the only ones that feel that way!

Ive been with USX for about 3 years and have had nothing but problems on too many occasions to count. Just recently I tried to make a purchase for my home. I spent over 2 hours with a salesperson and transferred money from my savings into my checking minutes before using the card. This is how i stay safe and not have a bunch of money sitting on a check card that could get compromised in today's world. It was a Saturday and the card was rejected for the amount being too high. This was on a weekend and I couldn't call to fix until Monday. I ended up having to use a credit card instead. Fast forward to today, same problem. I called USX and spoke to a teller and told her of my recent issues. She said i was good to use the card so i did. Rejected again. Had to use credit again and now i have money sitting in my check card that could potentially be hacked. The way they do business is ridiculous. Trust me, save yourself a lot of headaches and find a decent bank with good customer service.

The employees at this branch are way less friendly and welcoming than the ones at the downtown branch. I assumed it to be because the downtown branch is accustomed to servicing a more diverse population and therefor doesn't have the time or desire to treat minority customers with disdain and skepticism. I like the bank as a whole, the employees at this branch could very easily turn you off from banking with them if you let them. Unfortunately I will frequent this location occasionally due to the hours and the difficulty finding parking at the downtown branch.

If you are trying to search for a new bank to use for business or you are looking to get away from your old bank, SHOPPER'S BEWARE! THIS BANK IS HORRIBLE! I had a terrible experience! Go somewhere were you would be more appreciated as a member and a human being!

Honestly, I have been using USXFCU since I first opened a bank account. 10 years later and I am still using them while living in another state. Their mobile baking makes everything so easy and it's such a great group of helpful and professional employees that work for this bank. I would highly suggest using USXFCU if you are able to.

The customer service at this branch is horrendous! They are blatantly uninterested in assisting the customers, and are incompetent when they do anything. We have been with this bank for years because of my husband's job, and had finally had enough. We are working on our third attempt to close accounts at this bank, because we still show that they haven't closed our accounts yet and it has been months since we asked and showed our ID. Unacceptable!