Woodforest National Bank Concord Commons Pl, Concord

I like this bank. Very great customer service and I experience great services when I opened up my account.

I joined Woodforest years ago because they had late hours and open on weekends and holidays. But now they're only working 7 hours a day 10:00 a.m. to 6:00 p.m.! WTH. Those are super, super banking hours! All the other banks are open these hours ....or longer! Time for me to find a new financial institution.🤨

If you ever need to talk to someone on the phone, be prepared to use this app. You’ll end up having to call around from location to location. I was there last week. There were 6 staff members and 3 customers. The ph rang and rang & everybody was ignoring it. I’ve noticed this countless times at different branches. My account has been hacked 2 times in 2 years and I’ve had the most difficult time trying to get their help. 2 days ago, I went in to fill out additional paperwork. Today, they called and said that my account was negative & wanted to know when I’m going to do something about it. I’ve been disputing these charges for weeks and that’s the only reason why they called? Then I asked if she could see on her end that the charges were being disputed & that’s why I haven’t deposited the money. Then, they immediately hung up. No update on any of my issues, just hung up. Do yourself a favor and choose a reliable bank. The only perk with woodforest is their hours. This bank is trash!

This is the worst branch I've ever been in! 30 mins to make a simple cash deposit. Not once twice, but EVERY time!

I rate Woodforest National Bank 5 Stars. The teller who helped yesterday was very considerate and helpful in so many ways to assist me with my banking needs. Keep up the good work Woodforest National Bank.

Poor customer service they said they will call you but they don't tell you it will be 3 weeks later.

I appreciate everything they do Mr Aldean and the assistant manager are extremely patient and kind

Bad customer service been banking with them 10 yrs,getting worse every visit!!!