White Sands Federal Credit Union Hondo Pass Dr, El Paso

Financing a car loan through White Sands has been the worst experience I have ever encountered with a financial institution thus far. From the beginning, our loan officer has proved to be not only incompetent, but also unprofessional and dismissive of our issues. When explicitly asked if she would be available to approve the transaction of the loan at a certain time (We drove out of town for a specific used car and intended to drive back the same day) she assured us she would be. However, when it came time for her to finalize the transaction, we had to wait over 6 hours for her to do so. When pressed why it was taking so long, she informed us (4 hours in) that her computer had conveniently crashed. Any sense of urgency is lost on this institution. When it came time to register our car with the state, she failed to inform us of the necessary items needed to finish said registration until it had been over a month since our loan approval, which required her to rerun our credit to re-approve us for the loan. When we explicitly told her she did not have our approval to run our credit, she did so anyways. When we went to her manager with intent to redact the credit run, she dismissed it, saying "Well in the past, redacting a credit run actually hurts your credit more." She refused to take blame for the second credit run. When attempting to set up payments for the car loan, I have found the online banking offer by WSFCU is absolutely useless. NO WHERE does it allow me to access my routing number; not online, not on my paper statements, or on any of the previous documents received does my routing number appear. I had to call to receive it. And no where on line does it allow for you to add an external account. This institution is about 15 years behind and clearly refuses to raise their standards, whether it be for their employees or banking in general. If one of your stipulations when choosing a bank is that your blood pressure is raised to unhealthy heights, then by all means, WSFCU is the bank for you.

It is sad that I would have to give this credit union a one star rating. I have been banking with them for such a long time, and I encountered some issues with them. I applied for many other loans at the El Paso branch I didn't have any issues, but when I recently applied for an auto loan the loan officer from Las Cruces was very very unprofessional and rude. She withdrew funds out of my account without notifying me and without my authorization. Also, she doesn't keep communication with you, and blames her errors on others. I had to be contacting her a lot times, and it's very obvious she doesn't take any pride nor cares about how she treats her clients.

Awful people rude no empathy don't know nothing about customer service

been a member for many years. Online banking is easy, flawless, and the only issue I have is to remember to change the information on the site if I get a new credit card number (Ok I lose cards sometimes). Never an issue with service, people are extremely friendly and helpful, used them at WSMR Las Cruces and El Paso, had a few loans (couple cars, house, home equity line of credit) great credit card HUGE line of credit with low interest when I have a balance...

Tellers very nice and friendly and good overall service

Horrible customer service. I wouldn’t recommend this Credit Union to no one. If you are in the El Paso or Las Cruces area, I would tell you to run. GECU is the way to go, they have excellent customer service.

It takes at least 15 minutes of hold time to speak to anyone in customer service. Their loan department took over a month to to process a payoff and never responded to any messages left.

We have been a member of WSFCU for many, many years now. They are a great Credit Union to work with with really friendly folks!

The customer service is the best in the area. Great credit union.

HORRIBLE customer service. HORRIBLE website. I hate how their website is completely useless. You can't even make a payment online.. this bank its a nightmare...........