FirstLight Federal Credit Union Kenworthy St, El Paso

Shout Out to First Light and 5 star Jessica W. Thank You for your Professionalism and Patience. Did not realize the services offered a opportunity that will help reestablish my checking privileges. Thank You again. First Light Really care about the customers.

Had a great experience. Great service, and very friendly staff.

Outstanding communication! Guided me step by step…. Very polite great service

My account was frozen, due to a legal obligation; however, the bank still deducted their fees from the amount. They wouldn't allow any of my automatic payments to go through but charged me nsf fees one after another and deducted the amounts from the "frozen" account. They also refused to contact and confirm their contact information with the attorney involved, advising they only deal with members. The proper documention was sent numerous times to unfreeze the account and they still haven't. It's been over a month! They also refuse to provide the accounting dept information so that I may confirm with them that they recieved the paperwork. They were also contacted, via telephone and through the email system, since Ive relocated and they arent responding. Other than processing payroll a day early this place is unprofessional and inconsiderate of long time members!

Super nice employee's. Excellent customer service 👏. Gunny

This isn't the greatest bank. In fact, if you're looking for a credit union I highly recommend either GECU or NFCU... I don't understand why anyone with options would bank here, myself included. The bank and their services seem primitive compared to other banks, and they have a tiny fraction of locations in very large city, I mean even Evolve has more locations than them. Yes, there's shared banking, but the reps here don't readily educate you on your options. I had an issue wit them today and spoke to two extremely rude female representatives (you know who you are). They could have resolved my issue, but of course they're warped into thinking customer service doesn't extend itself more than it has to. I strongly feel that being nasty when they can gratifies some of these people. In all fairness I have spoken to good reps who have provided me the service I feel any member should be entitled to (like crediting absurd fees), but for the most part a lot of these people are not great to deal with. I can see this bank having a lot of issues in the future. They would benefit from being more like Charles Schwab or Capital One, which is exactly where I'm going. Don't bank here, move on.

Very professional like always and very helpful representatives.

Saturday 9AM–3PM Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Office hours posted on the website and at the bank are inaccurate! Second Saturday trying to get money from the drive-thru at 1:30 PM and, to no surprise, closed. Only ATM available. It doesn't matter how you fill out or what you circle on their form; someone will always ask what account you would like to take this money out of! Why waste time and mark anything at all!

Locked myself out of my online banking, and everytime I call for assistance it takes like 30 minutes to get a hold of someone, and when you finally do they're useless, I've called 2 times and both people were useless. Also while using the online check deposit the bank accepted the check as if it went through, but the funds never reached my account its the 3rd time this happens, the only thing this caused was me not being able to cash my check anywhere else.

Fast and courteous and friendly staff everything done right Very Satisfied with the service.