West Bank 22nd St, West Des Moines

I called the Rochester branch and got transferred to the main office I asked him if I could open an account there explaining that I was from Wisconsin and not from Minnesota or Iowa.. Sure stop on up was their response.. They also told me we could apply online, after some discussion we decide to apply online .. Deciding not to drive up.. We have a 825 credit score... Their response by email they turn this down. 3 days later the accepted the money and opened the account.. stay as far away as you can from these rascals..

Hands down the worst financial institution I've worked with. Absolutely refused to work with me on any of the issues that arose during my time as a client.

I used to be a mortgage consultant at Wells Fargo. We applied for a mortgage here and the guy gave us the application without taking the time to fill it out with us. I was amazed. Considering he doesn’t know that I know the process he was confident that a customer will do all the work themselves - correctly. The mortgage industry is highly regulated but I guess it’s not at this bank! He also didn’t verify the sale of my vehicle (which the debt still appears on my credit report) but I didn’t list on the application. I’m not sure if they just have lenient policies at this bank or if they do not properly train employees. Obviously these employees must not be getting commission because they don’t even try to close a sale. They also do not give customer service.

Don't get me wrong, I love the ease of use when it comes to Mobile Banking features, but the customer service isn't working for me anymore. Every time I go in to a branch, they treat me like they are suspicious of me when I've got nothing to hide- I work hard for my money and I should not be having difficulty receiving it, which includes getting weird looks and no conversational interests at all. I get treated like a number and it is rather unfortunate because I smile a lot and I am nice to everybody, but they think I'm bad or something. My ultimate point is that I do not feel welcome there anymore, and I work two jobs to contribute to society, so the least I can experience is being treated like a human being for once.

I locked my keys in my car at quiktrip went across the street to ask the people that cut there grass for a phone to call someone for help and the guy said GET LOST!!! GET OUT OF HERE!!! I couldnt believe it I just ask for help and he started yelling

I've been banking here for over 25 years, I've had nothing but good experiences with this Bank, people are friendly, I've never have to wait too long, evening to talk to a banker.

I have never felt so cheated in my life the last people i thought would steal from me was my bank steal from a poor helpless widower will you you should read JAMES 1:27 ABOUT HELPING ORPHANS & WIDOWS IN THEIR AFFLICTIONS

Been banking with Westbank for 17 years. Great bank!!!!

This place is huge ..in and out fast