First Class Community Credit Union Westown Pkwy, West Des Moines

A person was trying to get my debit card information. So, I had to cancel out my old one and get a new card. I am from Illinois. The banks out there will issue you a debit card right there. I had to wait for a week in a half. the associates act like they didn't care. I never been to a bank or credit union like this. They suppose to make sure you have a temporary debit card.

Lindsay Gaumer is one of the most efficient and reliable bankers we have ever met. We cannot imagine banking without her. She is always professional and will work hard to help you from the beginning and see it through to the end. So grateful FCCCU has her.

My husband and I have taken a couple loans out here and have refinanced. The loan officers, especially Lindsay Gaumer provide great customer service, are helpful in exploring options, fast and efficient. Highly recommend!

Maggie was great! We refinanced our current vehicles and bought new. The whole process was positive and stress free. Maggie took all my calls and questions gracefully and didn't get annoyed ;) will definitely do more business with first class!

I've banked here for many years, and although I moved most of my day to day transactions to an online bank, I still hold multiple loans with FCCU. I recently worked with Lindsay on getting a personal loan, and she was kind, understanding, and willing to help in any way possible. She and Lisa went above and beyond to help me with my request, and these relationships are why I'll continue to be a member for years to come!

So far so good. i worked with Alexis Bolio and she was great and did her part right! I'm still new with you guys but so far I'm feeling good. and I love the app it is really smooth and useful. keep up the great work guys

Maggie was fantastic. The loan process was quick, easy and contactless. The interest rates were better than other quotes that we received. Great service!

The staff is always polite and helpful. I have 2 very active toddlers and today, a young lady that worked there gave them little footballs and kept them entertained while I completed my transaction. Best help ever. So appreciated. My boys enjoyed those few minutes and customer service was wonderful....as usual!!!

This place should be called NO CLASS credit union. I've been paying on a loan with them for 3+ years. It's impossible to reach anyone by phone at the local branch, there is only 1 ATM, that is in service about half the time. I wanted to close my checking account and was emailed a form from a donotreply email address, and was expected to FAX a copy in to get the account closed. This place is doing business in 1999 still and needs to be shut down. Taking advantage of low income families. Their mobile app is absolute trash, it will update, and sign you out, requiring you to reset your password. Countless automated phone calls regarding fruad when you purchase anything online. They will hold your account for the dumbest reasons. This fraudulent bank should be ashamed of themselves. And no I will not remove my right to freely speak about unfair business practice.

We banked with them for many years. We were pretty loyal to them till about a year ago. We since have found a wonderful credit union that exceeds our expectations. No class turned into a Wells Fargo.