Wells Fargo Bank Us Hwy, Phillipsburg

I've been few times to this branch of Wells Fargo. I've been using Drive-through ATM. I've never had a bad experience with tellers or bankers, in fact opposite. All of them very polite, nice and easy-going. My Banker is at this branch. I like the location on Rt 22, and next to shopping area, close I-78. I love the drive through ATM, has cover above))) (the previous branch I used to go to, didn't have, my hand used to soak in rain))

I went in this morning to close an account at this bank. I have a legal power of attorney. I was treated incredibly rudely and told I would be required to make an appointment to come back because they were too busy with other appointments today. I was also informed that It would take some time to complete the request. The attitude of the individual who came out to speak with me for quite a while after I was sitting there was not only condescending but downright rude. Unfortunately this system does not permit us to give negative marks.

god AWFUL service. you should be ashamed of how you treat now former customers. happy holidays. Wells Fargo strikes again, updating on 1/22/20. When I went to this branch to cancel my accounts for the original above citing of issues, I advised there are pending payments to please leave that money available and close out everything else. They said they are leaving those amounts. Fast forward to today and I get a 30$ returned check fee from a transaction I paid on 1/3/20 that did not get paid through the Wells Fargo account. I cannot tell other people enough how much of a headache and hassle this bank has caused. Go to any bank other than Wells Fargo. They do not appreciate you as a customer and will go out of their way to give you a difficult time.

Kelli is the absolute best!! Super helpful!

I like this bank...customer service is awesome

I was a customer there for years and liked their kindness and compassion so much that I was inspired to get a job at the company myself 🤷‍♀️