Wells Fargo Bank Pennsylvania Ave, Matamoras

As customer, I was never late on mortgage payment for last 9 years, yet these guys rejects my refinancing at a lower interest rate because its will save me money. Did not even have the courtesy to call or email me regarding the rejection. Believe me, when you do business with this bank, they don't have your best interest in mind.

Place is a joke. My online online account was locked. I was told by Wells Fargo Customer Service that I had to walk in to the Matamoras Branch the next day so I can show them my identification. So I drove thirty minutes to this branch to show them my ID. The teller there says only a banker can unlock the account. They only have one of those. So I waited ten minutes while two tellers didn’t have one customer. Finally a “banker” came out and told me she had other appointments and I would have make an appointment for a different day or I can wait and she can try to squeeze me in later on. All I had to do was show my ID. Probably would have taken two minutes of her time. Instead she wasted an hour of mine. No wonder Wells Fargo gets bad press.

Easy in and out, well kept bank and parking lot.

As Wayne states they don't have customer best interest in mind. Customer service just as bad. Took my son in to start a bank account, when it was our turn, suddenly some other customer walks in who they obviously knew because they were fawning over him, they tell us to hold on something came up. We sat back down to wait, after 15 more minutes went by we walked out pissed. They never even noticed , too busy laughing and joking with their more important customer.

In total agreement with previous posters. Worked for the company for 18 months. They treat their employees like garbage yet expect 1000% from them. Lots of favoritism in this branch. Employees and the customers come last. The almighty dollar reigns.

I would give 0 stars! This is the worst possible bank! Stay far away and beware. Snotty cocky people who don’t care about anything or anyone.

Always use this location for its ATM and change. Staff is always Pleasant

I recommend anyone looking to open and account to visit this branch..... I drive from Monticello New York once a week just to cash my check and I don’t mind because every time I go there there service and staff are very fast and extremely friendly....

Sorry I give this place 1star because it didn't allowed me to give them 0 stars , lack of costumer service skills , and Not Able To Accommodate Clients Requests , Is All About Them , Not The Clients , Sad.

Wells Fargo is a terrible bank institution with a long history of fraud. You will never have my business!