Wells Fargo Bank University Ave, Fairbanks

EDITED: I spoke with cooperate, and I cannot help but recommend you going to ANY other banking company. Their interest fees are so incredibly high compared to most other institutes. Their policies (which I reviewed with a friend who handles legal documents) are so technical and beyond common people’s understandings, its downright underhanded, not to mention the manager of this particular branch, degrading my friend in a room full of customers. Unacceptable. I will leave my previous review below though, for consistency-sake. Save your hard-earned money, and do fall for Wells Fargo’s convenience-traps. Wells Fargo has been great, however, I would recommend ANY other branch. The manager has repeatedly shown disrespect and made it clear that customers are not a priority. Its just a business. I've had wonderful experiences every other Branch ive been to.

There should ALWAYS be a manager available to open up a new account. But especially in the middle of the day, in the middle of the week. Very unprofessional. Covid is becoming a lame excuse now. Also the tellers need to be better informed in instructing potential clients how to open up an online account and not refer them to the app but the ACTUAL website. And by the way your app is super buggy anyhow.

I have been to multiple Wells Fargo branches all throughout the United States and this by far the WORST branch I have personally experienced. The general tellers are just okay, but I'm not sure if she's the supervisor or the branch manager but she is simply AWFUL! Very rude woman who acts as if preforming customer service is an inconvenience to her day and I've been unfortunate enough to deal with her multiple times. Also, I am very well aware there is a mobile app (been banking with WF for 10 years), but when I try to do something on said app and it tells me to go into my local branch for assistance, well I'm going to do just that. That does not mean that I should be subjected to rude employees who cannot handle multi tasking. Also, I know about the mobile app! If your employees solution for all of my issues are to go to the mobile app (even when the app refers me to my local branch) then what is the purpose of employing 5+ employees who's jobs are so "easily" replaced with an app? To sum this review up terrible branch, terrible customer service, and avoid this place if at all possible.

I had a pressing issue to deal with during the system outage on 2/7/19. I was very thankful that they were still able to take care of all my needs. Great support from the teller (and the teller supervisor). Thank you very much.

Always outstanding service and everyone is kind. They know my dog's name and welcome her whenever we come into the bank. I am getting a home loan with Wells Fargo and they communicate each step as well as help with all the required paperwork.

Staff are super friendly and helpful, always help me with huge patience, especially Joanna, who tried her best to solve my problems and gave nice advices. It really make my days every time after visiting here.

The atmosphere is great, feels like walking into a friend's place. The staff here are are always cheery and willing to help! One of the better banks in Fairbanks.

Matthew and Joanna were extremely helpful everytime that I called and when I first opened an account, very friendly and solved all my issues!

Had a good experience with Jacob as my teller. The best experience I’ve had here, and I’ve had some poor ones.

Always have got the best service whenever I have visited.