Wells Fargo Bank S 31st St, Temple

Matt at the Temple Wells Fargo branch helped me out TREMENDOUSLY this morning! Not only did he take a ton of time to help me with my needs for items needed to buy a home, but he helped me walk away with exactly what I needed even though it was a complicated request from the lender. I am very grateful for his hospitality, kindness and assistance, he probably has no idea how much he really helped me. I have banked with Wells Fargo for at least 10 years now, and it is Wells Fargo employees like Matt who remind me why I continue banking with Wells Fargo (even though the closest branch to me now is 30 minutes away). Thank you thank you, I cannot praise your kindness and help enough!

I arrived 45mins prior to closing I just needed to open another Savings Account. I waited about 10mins before someone came out to check the list of individuals waiting. There were 2 people ahead of me, which one only came in @ 11:21AM while I came in at 11:25AM. Mia(the lady who came out) approached everyone to see what needed to be done. The couple ahead of me needed to add the boyfriend onto the account and needed a ATM card. Mia told them okay no problem. She approached us asked the same and I informed her and she had the nerve to tell us she couldn’t do it and I needed to make an appointment. Mind you at this time it’s only 11:35AM they close at 12PM. I politely told her that wasn’t going to happen due to the fact I live in Killeen and the closet branch are them. I thought it was businesses policy to service everyone that is in the lobby prior to closing. All I know is I never had issues here before but Ms. Mia has made it clear they are only worried bout themselves and getting off on time. I’ve been a customer over 5+ years and this branch won’t have to worry bout me coming back. I’ll take extra time out my way to visit the ones in Cedar Park and/or Austin area.

I would give -0 If I could… came to open a new account and the woman said that I need to make an appointment for another day or open an account online my self…. because they are busy!!! 🤣🤣 this is so ridiculous! No one available.. only 3 tellers and this is the only WF in 60 miles radius

Brandi on the teller line was AMAZING. Very friendly, personable, and helpful, and quick. Made it easy for someone who's new to banking and stuff like that to get what I needed with minimal stress.

I am a small business owner that travels for work. I’ve been with WF for over three years and have business, credit, and personal accounts. My brother tried to deposit a check for me and I was told there would be a 9 day waiting period. I called the Temple location and the manager Michelle and explain why I couldn’t wait that long, 4 days before Christmas, for this check to clear. My checks from $600 to $75k usually clear in 24 hours. However at this branch, the manager was very clear that she couldn’t assist me in any way. My brother overnighted my check and I took it in to the Overland Park, Kansas branch, and the manager clicked a few buttons and viola! Check clears in two days. Summary, the Temple Texas location will not help you. Thank you Danielle and Rachel for helping me and my hard working staff this holiday season!

I’ve always depended on Wells Fargo for all my financial needs. I recently lost my job due to the pandemic and Wells Fargo has yet again to make it that much easier for me they help me with a lot of fees to get my account back in good standing order because of losing my job a big thank you to Rachel she went above and beyond to make sure and take care of all my needs. Wells Fargo you definitely have a great employee with Rachel I definitely will continue to use Wells Fargo for all my financial needs!

I’ve had some issues with this bank but it was always taken care of. It’s 30 mins away from me but don’t mind the drive! I went Monday and had to add my bf and the teller was EXTREMELY nice!! Very calm tone and overal gave us tips ect and I called today 07/30 Bc the arm wouldn’t take a deposit for an overdraft fee I don’t know I had and they cleaned it off! Which is nice of them . She was very patient since I was frustrated. I don’t like leaving reviews but I wanted fo! Thanks againn

They say they check their money for counterfeits but, they indeed do not because I ended up with a counterfeit $5 bill in my withdrawal that I then took to my other bank and deposited and their machine caught it. So I’m out $5 just because they don’t check their money like they are supposed to. Would not credit me to my account since I had physically left the bank, I even had a receipt. They didn’t even ask who the employee that gave me the withdrawal was so they could speak to her about why she didn’t run the money through their machine. They need to get their employees in check and do their jobs. I will not be going back to the temple location. They are unorganized and always take forever.

ATM was out of order, but repaired & working later in the day. Enjoy how whereever you go, there seems to be a Wells Fargo branch.

Trying to pay rent in Mission Texas while living in Temple. Wells Fargo will not let me put money in the proper accout. So now likely have to pay a late fee. Do not bank here!