Extraco Banks | Temple: South 31st S 31st St, Temple

Not a long wait. Got my needs taken care of in a friendly manner.

The banking representative was professional and friendly. I had an unusual issue which they were able to resolve.

If I could give zero stars I would!!! I’ve been calling this bank all day and every time I’ve spoken with them they did not resolve my issue!!! I have changed my address and phone number with this bank once and for some reason they have neither my previous address nor my new one so they cannot access my account because of their mistake!! Than I try to purchase something online and I’m denied bc my bank thinks it’s fraud! I call to correct this and I’m told by one of their customer service reps that they understand my frustration and I’m better off banking with someone else!!!! I will be taking my business else where and I definitely recommend that if you were thinking about opening an account with them that you take your money and run!!!

I have to use this bank for my employer’s business account, I can say I would never use it personally and have called our Corporate to get us switched elsewhere. It’s a daily morning hassle to get convenient service. What should only take 5min. tops takes 20-35 and causes issues constantly! One person will greet in the drive through, then another comes on and asks if they can help with anything (no matter if you say yes or no they will forget to do it), then another to say goodbye. If you complain about them serving 3-5 cars before you waiting 1st in line there’s an attitude and they’ll say they are trying but it’s a daily occurrence.

Casey and Lissa are amazing! They helped us get our food truck transaction all done!

I have been banking with extraco bank for almost 15 plus years and personally appreciate the help from everyone at this location. Lisa Winkler is my first point of contact and recently Amy Mongillo is helping me with any questions or concerns.

My husband called this morning for new quotes for our car insurance he spoke with Margret Pearson, she said she had 10 other clients ahead and that he would be put on a list for when she had the time to help. That is unacceptable to me so I called and I wanted the opportunity for options to possibly lower the cost of my insurance, we have had our insurance with extrco for years. She told me the same thing as she told my husband, and I asked if she could have some quotes for a lower insurance company in a couple of days and she say I will see what I can do, I then said by Friday and she kept saying I will see what I can do, I told her I would like clarification and Margret Pearson hung the phone up on me. She is a professional and the was Extremely rude and uncalled for. Think before you do your business with this company and individual.

Mitch was very nice and helpful

very awesome bank tellers! they were light and airy and helped alot. they were very easygoing. 10/10 would recommend doing business here!

Mitch was Great and he is the best.