Volunteer Mortgage Loan Services James Robertson Pkwy, Nashville

The online website is terrible, the misapply the funds you pay them constantly. They call all the time saying my payment is late when it's not, I literally have screen shot and save every confirmation when I pay or else they say you didn't.

This Is government run, So ofcourse they arent held to the same standards the impose on others. Banks are not allowed to be closed for more than 48 hours. I didnt realize this was a Government bunch until I tried to go looking them up. Closed for 6 days in a row over the Holidays, Resulting in my first Late payment in years. Created and logged into the website to make payment when I realized they were closed for such a ridiculous period of time however, as expected, the government is incapable of taking payments over the internet this way too. Even though my bank got my direct deposit in time, they arent capable of it. When I finally can get through the long waits on hold. they apologize, but cannot remove the mark, but will galdy accept the payment. These are unhelpful Employees, unhelpful customer service and dont care what they do to the customer.

Literally the worse customer service ever. My loan was sold to them from US bank and it has been ongoing issues monthly. They have money in escrow but they forgot to pay my homeowners insurance . When I called and asked why the didn’t send the insurance check from escrow they were extremely rude and unprofessional. If I could give this company zero Stars I would.

I finally found one contact person at Volunteer Mortgage that has been helpful throughout my time with this company as a consumer. She always answered my questions and kept in contact with me I can’t say much about the process with other people however MG was great

Clearly looking at the reviews I'm not the only one suffering from this company...it's unfortunate we don't have a choice on who buys our loans. This company is HORRIBLE...I've tried for days to get ahold of them and left several messages...no one has contacted me back...apparently I randomly owe over 400 and it's being spread throughout the next year on my mortgage..I am trying to call for an explanation yet no one seems to want to answer their phone...absolutely ridiculous!!

Exceptionally poor customer service. Unable to provide statements or give proof of PMI. They suggested we set up a 3 way call with potential new lender to disclose the PMI. Statements not available online. They don't answer emails so then they shouldn't offer that option thru their site. Disappointed our mortgage was sold to them.

First off, this is NOT a bank or mortgage provider. They are a GOVERNMENT ENTITY. They are not held to traditional, lending or collection practices and you have no real right of recourse if they are unfair. Keep that in mind if considering a THDA grant. If I had known I would have this hassle, I would've continued renting. They are rude and condescending because they know you can't do anything for a decade as refinancing means immediately having to pay back whatever grants received. Good Luck if you're in my shoes and stuck with this mess until you can sell or refinance.

My account is set to be taking out on the 1st of each month. They have been charging me late fees. If they dont take it out on the 1st it is their fault. I know what my day is going to consist of Monday morning. Phone Calls.

The only service I got while dealing with them was 4 bars of Verizon. Horrible website, with limited payment options and no payment breakdown information. Very disappointing, and you dont know you'll be stuck with them until it is too late.

Came online to search reviews as my experience has been horrible since they took over my mortgage from US. I see this is a normal thing for them. 4 times in less than a year there has been issues processing my payments. Each time they say it is because I enter something wrong. WHICH I DO NOT. Not sure what scheme they are running at this place.