BBVA Compass Loan Production Office (LPO) Third Ctr, Nashville

Called Customer Service, unless you speak fluent Hindi you're going to have a hard time trying to get what you need. All I needed was a payoff confirmation letter for my auto loan that I had and the representative could not understand what I was asking for. When she finally figured out what I was asking for (after 10 minutes of explanation) she finally asked her supervisor for what I needed and told me it would take 3-5 business days to E-mail it to me. This document should have been prepared seeing as how I've already gotten a check back for over payment. I'm glad that I am no longer banking here.

I am extremely dissatisfied with the level of service & competence of BBVA employees. When my HELOC was paid off by means of the sale of my house, they were overpaid. They sent me a statement that reflected this a month later. I called them to see when they would be issuing a refund check. They literally told me that the check had already been mailed to me & that I should be receiving it within a few days. More than 2 weeks later, I received another statement from them still showing the credit on my account, which obviously means that the CSR I spoke with lied to me about the mailing of the check. I called them back & this time the CSR told me they "accidentally" mailed it to the wrong address, a blatant lie considering I was receiving statements that clearly showed the credit. Why would the statements reflect a credit if they mailed a check??? Absolutely unbelievable!!! I guarantee I will never deal with BBVA again & I will make sure to get the word out on social media.

Let it be known that this is actually more like a tenth of a star. BBVA has made it EXTREMELY difficult to set up online transfers from our Small Business Accounts to outside banks. We have been working on this for nearly 2 weeks with no resolve. We were told that we now need to open up a new personal account in order to make transfers. This organization is laughable. End result. We will be pulling our money from BBVA and finding a new place to bank.

I had a miserable experience with Compass Bank loan officers today trying to pay off a loan. They were non-cooperative and lied to me, which I was able to document. Then, I found this current event from last week's news: Compass has maintained accounts for two drug kingpins who have been sanctioned by the government's Office of Foreign Assets Control. From June 12, 2013 to June 3, 2014, Compass maintained accounts on behalf of two individuals on OFAC's SDN list: Mauricio Sanchez Garza and Hilda Riebeling Cordero. They're members of the Sanchez Garza family, which is based in Guadalajara and involved in money laundering operations on behalf of Rafael Cara Quintero. If that name sounds familiar, it's because he is allegedly responsible for the brutal torture and murder of DEA agent Enrique Camarena back in 1985. At the time of OFAC's designations, Compass maintained separate accounts for and on behalf of Mauricio Sanchez Garza and Hilda Riebeling Cordero. The accounts were closed when the government intervened. Compass was slapped with what the OFAC terms a "Finding of Violation." Multiple references to this fact can be found by doing a Google search of "Compass Bank" with "Kingpin Act." You will also discover that this is not the first time something like this has happened with Compass Bank. I am so glad that, in spite of their non-cooperation, we were able to terminate our relationship with Compass Bank. We are no longer doing business with an institution that launders money for murderers and drug dealers.

I have dealt with bbva even before they were bbva. I have the mobile app and it is so easy to do just about anything thing I want to do.

Just got to TN and now yall keep spam calling/ texting me. I have never banked with you guys..