ValueBank Texas Mason Rd, Richmond

I opened an account here because it was smaller and more personable. I completely regret it. There isn't an ATM outside the building and hasn't been one for some time. That means I have to pay a fee at other ATMs and also I cannot deposit funds outside of banking hours. I get absolutely no perks but they're quick with the fees. Extremely inconvenient.

Excellent excellent service. The customer service at Value Bank goes above and beyond everytime!

This Value Bank of Texas branch, Lana and the rest of the employees has got to be the best of ANY bank in the world!! Their customer service is beyond the best and they treat you like family. They are always willing to help you with anything you need. I just can’t say enough about how much I appreciate a bank with this kind of customer service. 💖

By far the best place to bank! Every staff member knows your name and they take the time to get to know you on a personal level. They are always upbeat, have great attitudes and treat everyone like family. What other bank would take the time to call you on your birthday or ask about your son's soccer game? Pretty sure no other bank goes that extra mile. The customer service cannot be beat. I'm so happy we found Value Bank - what a great group of people!

Great service and everyone at the branch remembers your name and are quite helpful if you have a problem. I don’t care for the monthly service fee on the business accounts but other than that, no problems. I left the big box bank for ValueBankTX and it’s been a great relationship since.

We have been banking with Value Bank Texas, Richmond branch for last 5 plus years. This Bank/Branch has provided us exceptional service with smile. If your purpose is to Bank where you get most commonly sought Banking services, then you should be here. Ms. Lana and the entire staff has been very helpful to us at each and every visit. We recommend this Bank/Branch to all our friends and family. Appreciate your Assistance the staff here at Richmond. Thanks a bunch.

One of the best experiences I have ever had with a financial institution. Lana is the main reason I go there. If it wasn't for her, I don't think that I would be in the business I currently am in. Value Bank Texas has always been there fo us and we appreciate them!

Value bank Texas has been wonderful to me since day one. They know me and my family and we are so happy. Lana and her staff are awesome, very professional and hard working employees. I’m never leaving them.

You can’t beat the customer service here!! Everybody here knows your name, calls me on my birthday, and gets my money in correct denominations!! At Chase or WF, you’re just another number to them. But at ValueBankTX, the really do value you and they will treat you like you are their only customer!!! Keep up the good work!!!

The Richmond branch is definitely, “Personal Banking at its best. They remember your name and are consistently considerate and quick with my transactions. Every time I have called needing assistance with online banking or one of my accounts, they take the time and make sure all my questions are answered. I’ve even seen the Branch Manager out at the drive through disinfecting the canisters and buttons. I definitely recommend Value Bank, Richmond. A local bank with high customer service values.