University of Michigan Credit Union Plymouth Rd, Ann Arbor

Worst experience i have an with an auto loan. Whole customer service team was incompetent, unhelpful, rude, and inconsistent.

Was a victim of a fraudulent vendor, lost over $1000. Tried to reach out to UMCU's fraud protection department to file a "merchandise not received" report and the representative was short, rude, and entirely unhelpful to me. The experience was so upsetting that I'm closing my accounts after 4 years with them. I swapped to a credit union from a big bank to try to avoid this sort of treatment. Graduate students, if you're like me and you have to protect what little capital you have, avoid this credit union!

Most of the staff is great. They helped deal with a credit card fraud without an issue and a banking issue too. One thing I was not pleased about was that even though I paid off my debt they still kept my card locked without informing me. Even though I paid it all off before 45 days. So I’m stuck waiting for a whole week unable to afford groceries and now depending on others to help me. To be honest, after this situation, I’m debating on switching to a different bank.

I had an awesome saturday experience here in this Credit Union. I applied for an Auto Loan and got approved in minutes. Pam was phenomenal in helping me with my needs. Been a member since January and I had nothing but positive feedback. I'll probably make this my primary bank. I definitely recommend this establishment.

If you are in a hurry because you have a emergency stay clear of this place. Needed a money order on short notice and this location is the closest on my way home and I had to argue with a employee about not having an appointment while they were empty. Its one thing to be swamped but if your empty you should probably help your customers who are there.

I love this institution. The people are 5 star and the program reflects the people behind it. This is My priority 1 organisation i work with and plan to keep it that way. Hail to the victors

worst experience i have ever had . Spoke with a loan officer Krista on the phone regarding a mutual client. Could not believe her actions or choice of words over the phone while the customer is sitting directly in front of her. i asked for her last name she refused and i also asked to speak to her supervisor again refused and hung up on me. For this reason alone i would never refer a client,family member or friend to this credit union . They should do a better job of training there employees. Too many choices on who you would do business with and no one should have to be treated like i was.

I was on the phone waiting for an hour in your queue. I was disconnected. My call is extremely important. I need to do a stop payment on a significant amount of money. This treatment is unbelievable!!!

I like the staff here. Smaller branch. Open until 2pm on Saturday. longer than normal wait times during peak hours. Coin Machine, ATM outside, PC computer station, 4-5 small offices near keriug station. seating area in the back. usually 3 lanes open. Convenient location next to Dominos Pizza.

Everyone here is so nice! They are also very efficient and I have never had to wait more than a few minutes. This is where I do my banking They have a good online presence and many branches.