Homepoint Old Earhart Rd, Ann Arbor

I am only giving the one star because 0 stars is not an option. Been trying to make my mortgage payment for 2 weeks. They have a new online system and I can not log-on. Have called SEVERAL times only to be disconnected after waiting up to 42 minutes with a recorded message stating that they are experience an error... call back later. I am a local Realtor and will NEVER do business with them.

Great lender and great people. Its great to have a company that values you as a partner and is willing to work with you to get deals done. Everyone that works there is so helpful and nice and it has been a great experience

Amber was so easy to get this deal done, she was though, detailed oriented, and accurate. I highly recommend Amber and her company to make your process easy . Thanks Amber

Knowledgeable, attentive, friendly and professional are just a few of the words describing my experience with Jorge Lerma and Michele Young of HomePoint Financial. Would highly recommend this lender! They can help make your dreams come true!

Honestly the worst company I've ever had to deal with repeatedly. Slow to respond to inquires and requests (if they decide to respond at all), maybe 1 in 5 customer service reps are knowledgeable about their products, and plan on at least 20 minutes on hold to reach that person if you're lucky enough to find them.

I have one word.....RUN.....Yes, if you have ANY other choice use anyone other than HOMEPOINT FIASCO! RUN, and run far from them. The company is an ugly mess. They have made HUGE mistakes and now we are left with how to clean them up. Getting someone to help is impossible. The company will give you the run around (if you get someone) and then you will never hear anything. We were warned but did not realize how bad the company was. We made a HORRIBLE mistake with Home Point Financial........do yourself a favor and stay away......RUN, RUN AWAY FAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This company bought our mortgage about 5 months ago and it was one of the worst things to happen in my life. I don’t want to call it “costumer service” because on multiple occasions they have failed to serve me with anything I ask about. I wish i could give 0 stars.

Dealing with home point over the past 6 months has been a nightmare. They are administering our FHA 203k loan and simply do not respond when we ask for clarification or for help regarding this loan. Worst customer service ever.

Willie and Janell were extremely helpful and communicative through the whole process. They responded quickly to any and all of my queries and were very polite and helpful. It was a pleasure working with them!

This company is absolutely atrocious to work with. The customer service employees are brainless and I have been told multiple times a task was completed when it was not. I can't wait for this loan company to bottom up like the rest of them so I can get transferred to another loan company.