DFCU Financial Plymouth Rd, Ann Arbor

I barely walk into a bank these days, due to the glories of internet banking, but I needed to deposit some checks. My teller was beyond pleasant and, after discovering that my current address was causing me a bad address fee, rectified the error and refunded the fee. In general I love my credit union and am satisfied with the services offered. It's extra nice to have a welcoming branch in my new neighborhood.

I used them for an auto loan. I had to open a checking account. 1 month later, they have not given me a payment book, they have not informed what my loan account number is, they have not told me my checking account number, they won't give me the info over the phone, I cannot log into my account online without that info. Payment is due in two days, I am on vacation, they wouldn't take a payment over the phone. So, this payment is going to be late, there is absolutely no help from them to get it paid. BS.

Very polite; usually no lines. I just don’t like it when the tellers ask me what I’m doing this weekend. Or when I ask for a roll of quarters, they say, “Laundry day?”. They are told to be personable, but this is over the line I feel.

I used them to get my auto loan and they went above and beyond to make sure I was a happy customer. The staff working at the bank are always pleasant and friendly, and I am glad to be banking with them.

I received outstanding service at this branch.