Union Bank Paseo De Valencia, Laguna Hills

I am an avid retail user of banks, particularly though not exclusively Union Banks of California. I frequently have cause to stop into a branch to conduct a wire transfer or make an in person deposit or perhaps for a cashiers check. I often marvel at the sheer amount of real estate occupied by banks in Southern California because it's like... banks are always more than half empty. I can't even remember seeing something like business being conducted at a bank. This is just a huge, empty bank... two stories tall, what are they doing on the second floor? What did they ever do there?

What can I say? All major banks, such as Bank of America, Wells Fargo, Chase have a poor customer service. However, Union Bank (by the way this bank is owned by the Japanese) has by far the worst record of Security and, of course Customer Service. My debit card gets shutdown every 2 weeks, and every 2 weeks I have the contact their Poor Customer service - I have been doing this dance for the past 2 years. Today, it took over 1 hour to get this issue taken care. (1) I called their Poor Customer, waited for about 7 minutes to get someone on the line, (2) after he took my information, and while he was trying to connect me with their Poor Fraud Department Service, I was on hold for almost 20 minutes, finally the rep tells me that their Poor Fraud Department Service was not answering (what a suprise). (3) He gave me a direct number to contact them directly. (4) I called, and once again on hold for about 11 minutes, the person who answer the phone took my information and asked me if he could put on hold while he was trying to connect with the their Poor Fraud Department Service, so I told that I was given this number and told was the Poor Fraud Department Service, and he told me that was not. (5) On hold again for about 13 minutes, he puts me through. (6) Once again, give them my information, and once again, the rep told me that will put on hold while he contacts the Poor Fraud Department Service. And once I ask her if she was the Fraud Department, she told no, she was Poor Customer No Service, and again, on hold for over 10 minutes. For the past 30 years I have been with Wells Fargo, Bank of America, Chase and now Union Bank. All of them have a Poor Customer No Service, but, Union Bank has the worse. Lesson Learn. I'm closing my account with Union Bank, and move my money to a small local/regional bank. I did some research for the past year, and these banks have a more personal service with their customers and also (becuase they are small) they have a efficient customer service. They have the same, if not better, security as all the other banks. They actually offer better rates, and No Fees to use other banks ATM's. About 3 years ago I Stop using big chain restaurants, coffee shops, and other services. Instead, I eat a small "Mom and Pops" restaurants/Coffee shops. I will do the same with banking. Sayonar Union Bank; life is to short to important to waste my time with your Poor Banking System.

The Union Bank branch in Laguna Hills (on PD Valencia) has always provided me with outstanding service. The following comment does not apply to the branch because they have always been helpful and I will go to them to straighten this mess that could have been easily done by the credit card services over the phone but they were unwilling. The Union Bank Credit card service which is not related to the bank has been horrible. During this crisis and pandemic, they are not willing to help with credit card waiving late fees since I have been unable to get to the bank to pay my credit card due to their limited hours. I am a physician and first responder and have been working throughout this pandemic and have not been able to get to the bank. I will have to take 2 hours off of my hospital duty today since the credit card department that I called was not willing to help out at all! Bank of America credit card services have been excellent and so acommodating during this time of crisis.

Went to this branch to do a cash back transaction which I do at all other Union Bank branches with no problem. Even though my business is a sole proprietorship they refused do a deposit with cash back. Went to my usual Union Bank branch and they performed the transaction with no problem.

This review is for Dee Pham, one of the bankers in this branch. We had a very bad and unprofessional experience with this un experienced who has zero knowledge about business accounts. Be alerted giving your personal information to this person.

Many people work here but they do not help each other. They ignore drive through when customers are inside. Asked teller to count my deposit one time and she acted annoyed and told me I had to count it first. I get the feeling they think they are doing me a favor by being there.

hello can i ask how to get an atm card thank u