Bank of America Financial Center El Toro Rd, Lake Forest

They wanted to charge $8.00 to cash a check without a BOA account. Have US issued I'd That's the thanks taxpayers get for bailout Should have let the banksters go BK Screw that place

This is by far the worst bank I have ever been to. Bank of America is a horrible bank, but this branch is the worst branch. They are super slow, horrible customer service, the employees stand around talking to each other instead of working even when the line is out the door, and there is NO MERCHANT LINE! Worst branch ever. AVOID AT ALL COSTS.

This branch is the best ever I visited. I and my wife went there to cancle account. Ileana and Carlo helped us. Both of them were so kind and very passionate on helping customers. We got everything we wanted and were very satisfied with the service they provided. Thanks both of you!!

Picture this: Friday the 29th at 4:45pm, 18 people in line and I v been waiting for 20 minutes so far. ONLY 1 REPRESENTATIVE?! A 6 year old could manage this branch more efficiently!

At 9:21 a.m. we were standing in line for 10 minutes and the long line that we were standing didn’t move an inch. It was a work day and there was only one employee there. Another employee came in 20 minutes late and started eating her food, though she was already late. I had to leave without being helped.

Terrible branch location it’s 9:20am with with one teller and 11 customers ready bank. Avoid this banking center. I hope this reviews gets out and the issue gets resolved.

Every banking center strives to get the best score in customer service except this branch.... I am a retired BOFA associate & I was treated with unprofessionally, humiliation & disrespect by " Letitia Reyes" the assistant manager... I even asked for the manager ...she didn't even bother giving me his name or business card.. It was a struggle getting her bus. Card

Answering your phone would be good business practice. Just saying....I called three bank of america's trying to find a notary, not one of them answered their phone.

Don't come here ever. Only one teller, and she'll tell you that they are unable to do whatever you need at this branch so they can get you out the door.

I am or one of the ATM customers than one that goes in and as an ATM customer the location is a bit close to the closest streets and the freeway and the parking could get a little bit crazy sometimes. Otherwise it serves as purpose for an ATM location.