Umpqua Bank 22nd Ave, Seattle

Made it really difficult to get copies of prior statements. Don't ever bank here. Chase is 100000x better.

Umpqua has a lot of backward policies, but this review does not address Umpqua as a whole, only this branch. Customer Service tends to be friendly and the architecture is gorgeous. However, the manager will tell you misinformation to get you to sign up for an account, and will rush you. It's my own fault for not reading the terms and conditions carefully, but it leaves a bitter taste when you can't trust what was promised you. Will not do business here again, and do not recommend.

Avoid at all costs for mortgages, mortgage insurance and HELOCS. We were misled multiple times and overcharged for mortgage insurance we didn’t need. Office staff told us we had no choice but to come in person during COVID to close an account that couldn’t be closed over the phone. When we were there they said we couldn’t pay off the fees for closing a line of credit we’d never used unless we had an Umpqua bank account. Not the first time we’ve seen this routine with these guys. More difficult to close a line of credit than it is to ditch your cable TV or to quit a shady gym like LA Fitness. Possibly the next Wells Fargo scam in the making.

Real people. Friendly. And they’ve been helpful to me. I actually enjoy going to my Ballard branch. Nice to have my teller remember my name and greet me when I walk in. Feels kind of like a small town friendliness and trust.

Actually one of the most helpful bank branches I have ever been to. They have a level of customer service that you don't find very often (like Nordstrom!).

Deposited cash into my account and it wasn't available in my ledger. They are closed on weekends so I wasn't able to receive service or have access to my money, totally unacceptable. Will be closing account.

Very helpful and polite staff. Also has cookies as well as coffee which makes them awesome.

Very rude manger. Would never come to this branch again!