Umpqua Bank Se Hawthorne Blvd, Portland

I was lucky Umpqua did business with me at all actually. The treatment I’d gotten from the credit union down the street was abysmal, they actually brought up terrorism and banking as an excuse not to do business with me. On the way home I spotted the Hawthorn branch of Umpqua and decided I didn’t have anything to lose by stopping. Within 20 minutes I was having a few laughs with the manager and walking out with a savings and checking account. They had killer coffee too until Covid. So I say thanks to Craig, Isaiah, and the whole staff at the Hawthorn location, thanks for earning my future business with kindness and professionalism. You’re the best!

Absolutely love this branch. Even after I moved a little farther away, I keep coming back to this location- the staff is great, always remember me, and put up with my yammering on, haha. One of the tellers even held on to a little bottle of anti-fog mask spray for me after we'd chatted about our glasses getting all foggy. Total sweethearts. There are two other banks within walking distance of my house, but I can't bring myself to switch! Never thought I'd be sentimental about my bank, but here we are.

I had about 50K at this bank. Due to low interested I liked keeping it at cash deposit. Eventually they started to harass me., saying my account is dormant unless I do this or that. Well, I did that this or that, but I can't even log in anymore. Will be going tomorrow to close the account. These geniuses can't even follow their own rules and are working so hard to get rid of free money. Terrible phone customer service, they can't give me consistent answers. Only one person, at the bank in person, was decent. AVOID THIS CREDIT UNION.

Is much as I think Umpqua Bank is one of the best commercial banks. I did not appreciate this branch having their doors locked before 5 PM and already counting out and not even acknowledging me at the door today. If this is becoming the norm, even more of our accounts Will be switching to credit unions

Everyone here is incredible. Yes, incredible! If you’re looking to bank local look no further. The location on Hawthorne always makes me feel like family. I’ve also experienced Umpqua throughout the West Coast, and all of the branches carry that same welcoming mentality. Shout out to Christina,& Isaiah at Hawthorne, they always have my back no matter what my financial needs are. Even just walking down the street I find myself peeking in the window to wave hello to them! Never thought I’d be leaving a review on something such as banking, but these humans deserve a shout out. I’ve even tried tipping a couple times, but I guess that’s against the law. Maybe one day ;-)

I consistently receive good customer service at this branch. I don't go to many others, but on occasion I have been to the one near the river in SW and have also had good service. I have been banking with Umpqua since 2012. The online system has improved over the years, however I have never had issue with it in any of the versions so far. The bill pay is as easy to use as any other bank. I also have a Schwab account and the interface is nearly the same for the bill pay service. It has never made sense to me that carbon copy checks are more expensive than non-carbon copy checks, but that's with every bank; checks are pretty much obsolete anyway. This branch also has a few parking spots available on the busy Hawthorne hustle which I appreciate.

Worst bank in the world they literally stole $200 from me and refused to give me back my money.

after closing my account with Umpqua Bank and being assured that it was all closed I started to get credit card statements. They started charging fees and late payments on the account that the Umpqua Bank Teller assured me was closed. I called Umpqua to have them resolve this and they asked me to call their 3rd party credit card company to get the fees and charges reversed. Go to a real Credit Union, this is just another big bank.

We had a really good experience opening a new account here. Craig helped us figure out what kind of account we needed. He answered all of our questions and we were out of there pretty quickly. The tellers here were friendly also. I'd recommend this bank and this branch.

Local bank with great products, friendly staff and free coffee and tea. They're very supportive of local businesses. I love banking with Umpqua.