Umpqua Bank S Virginia St, Reno

My husband and I have been using Umpqua for about 5 or 6 years now. They worked with us after a very large sum of money went missing in our checking account due to several back to back fraudulent transactions. I deducted a star because they are no longer open on Saturdays and they close at 4pm on weekdays. As someone who works a typical 9 to 5 job working around their open hours is nearly impossible unless I take time off of work. Basically I can't ever go into the bank when I need something that requires a banker. i.e. changing my last name after marriage.

This is by far the worst bank you could bank with. You have to wait a week to get your money if you want to pull a large sum or close your account. The tellers and the manager are very rude and act like children .

Never use this bank worst customer service experience ever. Be sure to get your CDs out in time if you’re one day over the maturity date they will assess you a $200 fee which is more than the amount of interest accrued on the CD. Closing all my accounts and I’m never coming back after this

I think the person I talked to on the phone was Julie. She was INCREDIBLY rude and wouldn’t listen to what I had to say without assuming. She is condescending and needs to learn some human decency.

Jessica is awesome, all staff is great but you go in they know you by name!!

A great bank. Friendly customer service. I would highly recommend this bank.

Clean, nice staff, they really know how to do it