VIP Collision Center Gentry Way, Reno

My husband was in an accident on September 11th, 2020. Within a couple of weeks, our car was dropped off at VIP Collision. We were called in January 2021 to pick the car up, only to find that they never replaced the back bumper, which was half of the claim. We were called again a few weeks later to come pick up the car. Upon arrival, we were told that the car wasn't ready after all, that the person applying the vinyl to the back bumper accidentally ripped the vinyl. We were called for the third time to pick the car up on March 5th, 2021. Upon arrival that day, it was discovered that they applied incorrect pieces of vinyl to the back bumper and trunk deck. My husband and I decided to take the car home while VIP orders the correct vinyl kit for our limited edition car. Their parking situation had already resulted in multiple new scratches and dents to our car. We live in Fallon, and I had to take three days off work in order to try and pick up my car. My husband works in Reno, so we made arrangements THREE times for me to take off work, spend the day in Reno and pick up the car after he got off work. Since we received our car back, we discovered that the viny company also CUT our trunk deck to remove the spoiler. At no time did either company contact the owners of the car to find out how to remove the spoiler that was installed WITHOUT cutting our trunk. We discovered the cuts on March 6th. Since then I have initiated almost all contact with VIP. The owner, Alfred Gill, last contacted me around a month ago to let me know that he was contacting the original vinyl kit manufacturer to attempt to have a couple of pieces specially made. Since then I have left messages and not gotten a single call back. LET ME MAKE THIS VERY CLEAR: IT HAS BEEN A YEAR SINCE VIP FIRST HAD POSSESSION OF OUR CAR AND THEY STILL HAVE NOT COMPLETED THE CONTRACTED WORK! I wouldn't suggest this shop to the person I hate most on this planet!

They tried to give me the car back with obvious paint flaws-felt like they were hoping I wouldn’t notice the dimpling. When I brought it up they happily said they would redo since it was a reaction that gave the paint a fish eye look, but I was mostly upset that they even tried the pass off the work as complete to begin with. Then I had to call multiple times regarding the status of my car and when I could pick up, initial work was 1 week over their date quote and no one ever contacted me to let me know it would be longer, I had a rental car for almost 4 weeks due to the initial repair work and then the painting that had to be redone. Then 2 days after picking up I noticed a large dent in the back trunk door, around the areas where work was being done-but I already signed off on the work when I picked up my car. So inspect ALL areas of the car not just where they did work! My husband washes and details our cars so he knows where all the bumps and scuffs are and this is new from the repair shop. Overall I will never return to this shop, I only chose it because my insurance covered the cost of work 100% where as the shop I wanted to go to required $25/hr out of pocket because my insurance wouldn’t cover all the costs. In hind sight would have been worth the money to not deal with this place.

Had my 2021 bumper fixed and painted less than a year ago and the paint is chipping. I came by to show them and the office lady said they won’t fix it because it’s from rocks. It’s not rock damage they just don’t want to fix it. Save your vehicle and money and go somewhere else!!! This place is a rip off!!

Alfred and team always do a great job! The Lizard insurance company was horrible and Dent Doctors worked patiently and kept me informed. So glad I did not agree to their recommended shop.

Long time listener of RAD Radio so that means I'm a Maggot. RAD has been advertising VIP Collision couple months now saying how they strive on Customet Service well I had the opportunity to check them out I'm very happy with the end result. A little back story. A rock hit my windshield a week 1/2 ago driving home damn thing scared me, hit pretty damn HARD ( haha I can hear Rob & Brandon now) but didn't see my windshield immediately affected...till the next morning Saturday 2/29 the damage showed up the crack was half a dollar bill my vehicle also had eyesight attached to my windshield, ok I'll probably need to get it fixed in couple weeks... by Monday 3/2 the crack was as long as a dollar bill, called my insurance set an appointment for 3/7 Saturday to have Safelite.. than it hit me Wednesday I wonder if VIP Collision does windshield repair?? They do 😀😀!! Emailed VIP Collision by the next morning the crack grew to more than half of my windshield 😮 I called VIP Collision 8:30am WOW Barbara said she can get me ASAP and can calibrate the eyesight they contract out with Reno Spark Glass just need to keep my Subie overnight hmmm ok I really want to test VIP Collision out so I'll work around it. Dropped her off 3/5 she was ready by 12:30am 3/6, asked Barbara if it could get a wash to she said Absolutely not a full wash because of the windshield replacement ok . OMG !!! 😀😀 Happy customer here!! I'll definitely be spreading my happy news. Now waiting to get a full bra estimate from VIP Collision for my 2018 Subie 😀 I need to ask VIP Collision if they offer shuttle service? That would be Major ++ convenience if they do 😀

They repainted my Viper after it was backed into. It took a bit longer than the original estimate BUT this shows their commitment to quality work. They chose to delay delivery time to be sure the paint was done right and I would be happy. They were right on with that. They did an amazing job. The car looks great!!

They were courteous and kept me updated periodically with their notification system. They even cleaned and buffed the exterior, which was a nice touch.

As a professional in the automotive industry, I have to say this was my ultimate experience with another business in my field. From start to finish the entire crew was friendly, over exceeded all my expectations, and they did a amazing job on the repairs to my vehicle. I manage a local repair shop in Sparks, and I will refer all my customers to this shop. I dropped my car off Monday morning expecting it to be completed Thursday. They called me Tuesday afternoon and my car was ready for pickup. They were extremely accommodating in a tough patch I had this week, and comped a rental car for me so I could continue going to work. I cannot thank the staff enough for your outstanding work. This body shop is worth 5+ stars in my book.

I needed to get some repairs completed from an accident I had several months ago. A Google search for local collision shops brought VIP Collision Center to the top of the list. I stopped in for an estimate and they were several hundred dollars lower than other shops I tried. Barbara and Alfred sourced the part I needed and said they could have it in short order. They also said they could paint the panel before I brought my truck in so when ready they'd only need me to drop off the truck for an afternoon. Once painted, sure to their word, it took 5 hours to install the panel and I was back on the road. They made the whole process was easy. They kept me updated and completed the job above my expectations. They are definitely my 'go-to' collision shop.

Barbara and Alfred are the most incredible team to work with. We brought our car in on a Monday late afternoon and parts were ordered that day. Finished and ready to be picked up the following Monday morning. The completed job was perfect. The entire experience was actually very smooth and enjoyable because of the great personalities of these two that are so knowledgable and professional. They know what they are doing and this allowed me to relax through the whole process. No question of where to take a vehicle for body repair next time.....and the way people drive....there will be a next time.