Dolan Toyota Kietzke Ln, Reno

Always a great experience buying a car here. Beth Pollard is incredible. Their finance team is A+!!! Technology assistance team was super helpful.

These guys worked effectively to help sort my needs, got me great financing, and even provided courtesy snacks. They made buying quick, comfortable, and easy, which is probably the best anyone can hope for. Returning here for service, and the services are always well scheduled, timely, and very efficient. They really make it easy to come back.

I like Dolan Toyota. Arrived for my service appointment, greeted and was checked in, everything went smoothly and explained. Kudos to Nick Milan, the service specialist. He was very polite and thorough. Since my first dealing with Dolan Toyota, they really strive to make you family and satisfied. Thank you.

I bought a 2021 Toyota Tundra on 6 Oct. Kris Surabotsopan gave us excellent service and got me top dollar on my trade in. He coordinated the entire sale and steered us through the whole process. This is the 3rd vehicle I have purchased from Dolan and Kris and the sales staff are the reason. I can’t recommend them higher. Wonderful and friendly staff throughout the dealership. I love them and will be coming back again.

Thank You Dolan Toyota, my 2000 Toyota Land Cruiser is continually in good hands being purchased and raised in the Midwest now on the west coast. The technician handled the problem with precision diagnosis, getting the parts in a timely manner, the repair completed within the expectation, and cost surprisingly good from a dealership. Thank You Crystal as well for getting me back on the road, your professionalism, and expedited attention to my repair.

Nick was super helpful throughout the whole experience and guided me through the process. Nick told me about the complementary Uber and Toyota pick up features I could use and that made my car appointment that much better! When I was picked up by the Toyota valet I got to see what one of the newest cars looked like and I felt like a rockstar. The driver was very friendly as well!

Waited a little over 2 hrs. for a oil change the air filter didnt look like it was touched, I checked it and it had sand in it. And the high price for a simple oil change that's what really got me.

I live in central oregon but found the truck I wanted at Dolan Toyota in Reno. My Sales Rep, Toby, was incredibly helpful with the transaction and worked tirelessly to get me the info I needed to then agree to a purchase agreement on the truck. Toby did a great job helping me online with the accessories I chose and then worked closely with the service and parts departments to ease delays in shipping, and help get the truck ready for me to pickup in a timely manner. Thank you!

I had to get some maintenance service for my Highlander, which ended up costing me several thousand dollars and them having my car for 11 days. After driving less than 300 miles, the check engine light came on. Several attempts were made to reach the "service" department and even chatted online with a customer service rep who abruptly ended the chat saying she would forward the message. No one ever responded. Ended up making an appointment for them to evaluate and correct the problem (they had failed to completely reattach a hose to my air filter box). Once home from that appointment I notice that the driver side rubber floor mat had been removed and not replaced. Seriously! I left a less than nice message for the service "specialist" who has not yet responded. Considering how I've been treated so far, I doubt that anyone will get back to me.

I had scheduled an appointment to arrive at 9am just for a diagnostic and was not aware it would be $160, which is overpriced but with it being a Toyota Dealer I went with it. They graciously offered an uber though because I was told it would be done in the “afternoon” and I would receive some sort of updates on the progress of my car. Yet throughout the day I had waited patiently and still have not heard any news. Until 5:45pm I had texted and called to see if it is ready yet since it is almost closing time at 6pm. Thats when she said yes but I had to do payment over the phone because cashier is closed already. I felt if I had not called then my car would be left over night. When I finally got to my car it did not have a complimentary car wash like she said it would, and there was the trash of the plastic and paper mats still in my car. The overall experience from a professional dealership was not as well as it should be.