U.S. Bank Branch E 106th St, Chicago

Hello Adrian, I'm sorry to hear about your recent experience with your local branch. I understand why this was frustrating for you, but I am happy to hear that you were able to find a lender that could help. We appreciate the time you have taken to share your feedback. All the best, ^Kim

Hello Rae, thank you for sharing your feedback with us. I’m sorry to hear that this location is inconvenient for you to visit. We always welcome location suggestions if you have an area in mind. As for the checking account, I completely understand that this account isn’t always the best option for some people. We do have other checking accounts with different ways to have their fees waived, and we would love to speak with you about them to see if they fit your needs better. Please send an email to [email protected] with your phone number and reference number #982, and we’ll give you a call. Our current callback time is 24-48 business hours, however we will do everything we can to call as soon as possible within that time frame. We look forward to hearing from you. Thank you. ^Jessica

Thank you for reaching out with your feedback. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App, using a U.S. Bank ATM or by calling our 24-Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin

Thank you for reaching out. We have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. ^Ryan

Hello Marie, Thank you for bringing your experience to our attention. That's definitely a long time to be waiting and I hope you were able to get the assistance you needed. If not, or if you'd like to discuss your experience further, please send us an email at [email protected] with your phone number and reference number 5985. Once we receive your number, one of us will give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

Hello Tia, we're sorry to hear you've had fraud on your account. I know how stressful that is. We'd like to hear more. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4068. We look forward to hearing from you. ^Heather

Good morning Lydia. We're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 8153. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

Thank you for taking the time to review our East Side Branch, Jackie. Our customers time is important to us and we never want a customer to feel that they are receiving slow service. We would love to speak with you further and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3726, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan